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Rating 3 out of 5Policy:
PlatinumReview Received:
May 16, 2024Irene from AK Verified Squaremouth CustomerWas this review helpful to you?Even though I have a verification letter from the airline itemizing what I paid and what they refunded, AXA is still requesting my credit card statements detailing the expense. Very time consuming at a time when I’m dealing with a husband undergoing open heart surgery.
I have sent them receipts 3 times in one of my travel providers. It’s like they don’t read all the attachments.
I am owed about $6000 and I’m concerned at this point that they are looking for reasons not to pay out by burdening me with repeat and unnecessary requests.
Time will tell.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
May 12, 2024Sean from OR Verified Squaremouth CustomerWas this review helpful to you?I was very pleased with the claim process and response time. Was apprehensive that the claim process would take longer but everything was handled quickly and professionally. I was pleasantly surprised.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
May 10, 2024Jacqueline from PA Verified Squaremouth CustomerWas this review helpful to you?Called to change date of departure, the person I spoke with was very nice and agreeable.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
May 9, 2024Ricardo from NY Verified Squaremouth CustomerWas this review helpful to you?Total waste of money. AXA keeps asking for stuff that it's not applicable to the claim. Their strategy is to keep asking for information until you give up. Will never purchase trip insurance again.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
May 9, 2024Peter from NY Verified Squaremouth CustomerWas this review helpful to you?prompt and courteous.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 17, 2024Eldred from NY Verified Squaremouth CustomerWas this review helpful to you?Had to cancel our trip and get a credit for insurance for some future trip- handled competently.
1 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
April 17, 2024Barbara from WI Verified Squaremouth CustomerWas this review helpful to you?I sent an email message to AXA Assistance about breaking my ankle in Portugal while I was on vacation. I asked them what they needed for documentation, and where I should mail the information. I am upset that they haven't responded.
Sincerely, Barbara Dietrich
4 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 7, 2024TRI from CA Verified Squaremouth CustomerWas this review helpful to you?I would like to know how to send you the medical bills charging me during the trip as proof for claim! Thanks.
1 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 6, 2024Edward from CA Verified Squaremouth CustomerWas this review helpful to you?The Customer Service was Really Good !
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
April 4, 2024Bernell from SC Verified Squaremouth CustomerThe claim process requires a lot of details and documentation, so be sure to keep good records of expenses and medical reports in one organized folder. It was clear and somewhat expedite. The only negative is the lack of transparency for the itemization of exactly which expenses were reimbursed. You receive a final email with the reimbursement payment total. The electronic payment process is super easy and fast and modern to allow Zelle payments in the same day. Thank you.
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1 out of 3 people found this review helpful
Insurance Providers
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Additional Information