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Rating 1 out of 5Policy:
PlatinumReview Received:
January 30, 2024Michael from IN Verified Squaremouth CustomerWas this review helpful to you?I canceled the trip due to illness. They will not refund me.
9 out of 10 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
January 23, 2024CrA from PA Verified Squaremouth CustomerThis was my first time using your service, and my first time making a travel insurance claim. I will continue to use your services for all of my triavel plans from now on. And recommend it to others. Thank you!
Was this review helpful to you?
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
January 22, 2024CARL from SC Verified Squaremouth CustomerWas this review helpful to you?Customer Service agent's arrogant attitude and unkind conversation. We may not be knowledgeable in regards to buying travel insurance, but the agent didn't have to be arrogant and rude in educating us.
7 out of 7 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
January 21, 2024Jeanne from PA Verified Squaremouth CustomerWas this review helpful to you?Easy access for purchase and clearly understandable process and contact information
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
December 17, 2023Samir from IL Verified Squaremouth CustomerWas this review helpful to you?We had flight interuotion due to my Grandson accident in USA and we had to come back early. We cam back 12/3/23 instead of 12/10/23.
The details will be in claim form.
1 out of 3 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
December 10, 2023Peggy from FL Verified Squaremouth CustomerWas this review helpful to you?Easy and simple process to submit my claim. Unfortunately I was sick a lot of the time of my 70 day trip to see my grandchildren. Medical care in Thailand was amazing (good). Still waiting on my compensation for my approximately $550 bills.
Was asked to submit a copy of my passport and my stamp out departure page, which wasn’t in the original instructions. Am in hopes that my check will arrive in time for Christmas.
10 out of 10 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
November 27, 2023Katharine from FL Verified Squaremouth CustomerWas this review helpful to you?AXA was quick in responding to my claim application. AXA's customer service was professional and efficient. AXA's travel insurance is highly recommended.
12 out of 12 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
November 19, 2023Chantal from NY Verified Squaremouth CustomerWas this review helpful to you?So easy to purchase and more importantly the policy was easy to understand and the pricing competitive. Never even considered buying travel insurance in the past but will now consider AXA for all future travel.
3 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
GoldReview Received:
November 19, 2023David G from MO Verified Squaremouth CustomerWas this review helpful to you?I bought 2 policies for the same trip and called to cancel one of the two prior to beginning the trip. Both were with AXA and they said tough luck.
I won't use AXA again.
2 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
November 13, 2023Alexandra from NJ Verified Squaremouth CustomerWas this review helpful to you?I am waiting for reply from AXA after I sent all documentation pertaining to my claim.
2 out of 3 people found this review helpful
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Additional Information