Reviews, Sales, and Service Ratings for
Generali Global Assistance

Quite literally the easiest people to work with and thoroughly professional! I recommended them to all my family and colleagues and look forward to working with them again!

Thanks for your endorsement, Myra! We're grateful for your support and for your choosing us.

My experience with Global was very good. The only issue was a computer glitch in their new claim system. It was a little confusing at times but my claim agent was very helpful and helped me get through the process. They settled my claim much faster than I anticipated. It was overall, a good experience.

Thanks for sharing your feedback with us, Katherine. We're sorry to hear about your experience with the claim portal, but happy we were able to assist and pay your claim!

Easy to purchase and use

Thanks for your review, Joseph! We're grateful for your support and for your choosing us!

I had no actual contact with Generali until after my trip, when I began a claim for Trip Interruption.
The claim was handled quickly and efficiently.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, John.

I submitted my claim with all supporting documentation 15 days ago and have not heard anything about what the status of this claim.

Hello Juliana. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time that they are received, although some cases can take longer to process. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

It is challenging to compare one company to another, and one policy to another. This company’s policy additionally has pages of fine print.

Thank you for sharing your feedback with us, Paula. We’re sorry the website wasn’t to your liking. If you need more details, you can always choose “FAQ” on the www.generalitravelinsurance.com homepage. There we have provided information to answer common questions. We appreciate your feedback and are always working to make our website more user-friendly.

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Thank you for the positive rating, Carolyn! We strive to exceed customer satisfaction!

The only responses I received so far about my claim are automated and conveyed that they were very busy so it would be a while before they reviewed my submissions.

Thank you for sharing your feedback, Jean. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Having trouble submitting eclaim on Generali website. Tried calling customer service and could not reach anyone for assistance. When I finally did I was instructed to print off claim form and mail it in. I would prefer to submit online.

Hello Patricia. Thank you for sharing your feedback. We apologize for any inconvenience with mailing in your claim forms. As soon as we receive your claim, a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

I did not get this survey for my previous trip where I had Generali Global Assistance as my insurer. For that one I wanted to make a claim but their website was not working properly and I could not file a claim online. Their phone system was a maze and made it impossible to talk to a human. When I finally reached someone, they sent me some complicated forms and it felt like they had put up any possible barriers to filing a claim. My claim was for a little over $400 but because they made it so difficult, I decided to not pursue it. I will NEVER use Generali again and I am a frequent traveler. They need to fix their website and their customer service. FWIW, I am a person in the tech industry and not some old person who is mentally incompetent. Generali was the worst travel insurance experience I've had.

We value your feedback Russell and apologize for not meeting your expectations. At Generali Global Assistance, we value offering great customer service, and one of our dedicated customer service team members will contact you directly to offer assistance. In the future, you can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.