Overall Rating

0.3% (184) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1138
4 stars

353
3 stars

185
2 stars

74
1 star

110

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

56,863

MONTHLY SALES

2455

REVIEWS

1,906

Overall Rating

Customer Reviews for IMG

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

1,906 Reviews Since 2005
- « First
- ‹ Prev
- 1
- 2
- 3
- 4
- 5
- …
- Next ›
- Last »
Sort and Filter Sort/Filter

Filed claim

Rating 5 out of 5

Policy:
Patriot International Lite

Review Received:
March 17, 2024

Melanie from NJ Verified Squaremouth Customer

I was grateful to get coverage

Was this review helpful to you?
0 out of 1 people found this review helpful

Rating 3 out of 5

Policy:
iTravelInsured Travel LX Basic

Review Received:
March 15, 2024

Jeanne from CA Verified Squaremouth Customer

On March 6, I called to tell them that my husband was in the hospital but I've never heard back from them.
Filed my claim today for flights, food & lodging. I had a great cover letter all prepared but forgot to attach it. Now, when I go to my claims on their website, I can't find my claim to add the cover letter. Very frustrating.
I sent a message to them so we'll see what happens.

Was this review helpful to you?
4 out of 4 people found this review helpful

Rating 3 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
March 14, 2024

Cloefus from LA Verified Squaremouth Customer

Called and was directed to their website. Haven’t filed the claim, but would have liked to converse with someone regarding questions other than just being directed to the website

Was this review helpful to you?
5 out of 5 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Lite

Review Received:
March 12, 2024

Joan from FL Verified Squaremouth Customer

Easy to work with.

Was this review helpful to you?
0 out of 0 people found this review helpful

Rating 2 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
March 11, 2024

Michael from MA Verified Squaremouth Customer

The definition of what constitute an illness is not specifically delineated in the coverage documentation. Any type of mental illness is also not recognized or stated for non coverage in the documentation provided by IMG. Almost a medieval view of what constitutes an illness . I would not use IMG again.

Was this review helpful to you?
11 out of 11 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Essential

Review Received:
March 11, 2024

Janine from CT Verified Squaremouth Customer

When I purchased the policy, I immediately realized I had made a mistake. I called IMG and was surprised to get an agent right away. She was extremely helpful and I was able to make the modification with her on the phone.

Was this review helpful to you?
3 out of 3 people found this review helpful

Rating 2 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
March 11, 2024

Bernard from MD Verified Squaremouth Customer

IMG claims is unresponsive

Review Updated: 04/08/2024

Reduced my damaged bag claim by half because I don’t have a receipt for my bag

Was this review helpful to you?
6 out of 6 people found this review helpful

Rating 4 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
March 10, 2024

Richard from MI Verified Squaremouth Customer

Your website indicates that your confirmation of my claim would be sent within three business days when I did not receive it I called customer service and they are now saying 30 to 45 business days. This is too long for a resolution. And your website needs to be corrected.

Was this review helpful to you?
14 out of 14 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel SE

Review Received:
March 10, 2024

Amy from PA Verified Squaremouth Customer

Still awaiting resolution.

Was this review helpful to you?
3 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
iTravelInsured Travel Essential

Review Received:
March 9, 2024

Kathleen from NJ Verified Squaremouth Customer

Great site to use. Easy customer service. Great way to compare prices and get a good deal..