0.3% (214) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1274
4 stars
395
3 stars
197
2 stars
83
1 star
131
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
65,700
Since 2005
MONTHLY SALES
1386
Average Monthly Sales Since 2005
REVIEWS
2,126
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,126 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Your website was customer friendly and easy to use. I had a few questions and your staff was able to answer it over the phone. I would use your vacation insurance again and recommend it to family and friends.
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4 out of 6 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
August 8, 2024
Teresita from TX
Verified Squaremouth Customer
We were denied reimbursement for our delayed trip, though we were given enough documentation to support our claim.
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22 out of 23 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX Basic
Review Received:
August 8, 2024
David from CA
Verified Squaremouth Customer
Great coverage, not too expensive.
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2 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
August 7, 2024
NAYANA from NJ
Verified Squaremouth Customer
IMG customer service does not change or correct anything like if we want to edit anything on the policy. They ask us to write an email .
They should be able to correct it ,save our time by writing email. specially when we are calling with in 24 hours of writing.
Thanks
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
August 5, 2024
JORDAN from TX
Verified Squaremouth Customer
They made a determination I agreed with after reading my policy and limits. It took a couple weeks after claim submission but payment was super quick within a day after.
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3 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
August 3, 2024
Shai Nissim from NY
Verified Squaremouth Customer
My claim is T13437
TCLI084552962
I had to cancel my flight because of Conjuctivitis(pink eye). The doctor advise me that it is highly contagious and prescribed drops for 3 days. I gave IMG the doctor documents but IMG giving me hard time because they want the doctor to fill out a form asking him if he advised me not to fly. I don't have access to the doctor now because he is not my primary doctor. I will be contacting NYS department of insurance and finance for guidance and complain. You are quick to collect policy money but to process a claim becomes an issue.
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23 out of 25 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX Basic
Review Received:
August 2, 2024
Alice from NY
Verified Squaremouth Customer
I interacted with IMG when I realized that I would need to extend my trip and was very disappointed to learn that the only extension I could get would be for medical coverage, not trip insurance. In addition, the medical coverage was secondary, not primary, and it seemed rather expensive--almost as much as I paid for my entire trip insurance prior to the extension. That's why I gave a rating of 4 instead of 5 stars.
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6 out of 6 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Essential
Review Received:
July 29, 2024
Paul from NJ
Verified Squaremouth Customer
I just filed my claim today July 29 2024 - email me again in 1 month
Review Updated: 08/27/2024
as per policy, IMG trip interruption coverage paid 100% of my hotel bill (1 night)
plus the taxi from airport to hotel
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5 out of 6 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
July 28, 2024
Gordon from CO
Verified Squaremouth Customer
So far so good. No vomplaints. All interactions have been very goood.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
July 21, 2024
Cheryl from CA
Verified Squaremouth Customer
Seven Corners travel insurance claim was filed when One in a party of 3 could not travel due to breaking his back which resulted in surgery. The insurance company made the process difficult and then denied the claim all based on a wrong date used on the travel reciept ( the date of injury instead of date of cancellation was used and they had a small print that said you could not cancel before seeing a doctor and the first doctor visit was 2 days after date of injury) I had to file a request for review. I had to get more paper work from the
Airlines and resort
Because they would not
Accept the cancellation receipts. They finally paid 6 months later, however it was difficult, and a lot of extra work to collect.
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21 out of 21 people found this review helpful