IMG
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,869 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 26, 2024
    Simon from OH Verified Squaremouth Customer

    always like doing business w you

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 25, 2024
    Jane from IN Verified Squaremouth Customer

    I was surprised to learn that if I missed getting on the cruise my only option was a refund not getting me to the next stop to meet up with the cruise.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    March 23, 2024
    Craig from TX Verified Squaremouth Customer

    IMG time constraints to file a claim are too tight. The claim period started at the beginning of our two week trip. So we did not have the ability to collect the documentation until after the completion of the trip. So we were hitting the deadline to file right after returning from the trip. That created some stress on us to meet their deadline. Additionally, we feel the documentation provided was sufficient to honor the claim. However, they demand a carrier letter detailing the delay and cause of the delay. That required being on the phone with United Airlines for hours multiple times to obtain the letter. That seemed too much of a burden on us.
    They were glad to receive our premium payment but difficult to honor the claim.

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  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 20, 2024
    CN from DC Verified Squaremouth Customer

    The agent was knowledgeable and understanding.

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    1 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 17, 2024
    Charles from MT Verified Squaremouth Customer

    I tried to extend my policy by 2 days to cover a later return but was told I could not because it was already the first day although we hadn't departed yet.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Patriot International Lite
    Review Received:
    March 17, 2024
    Melanie from NJ Verified Squaremouth Customer

    I was grateful to get coverage

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    March 15, 2024
    Jeanne from CA Verified Squaremouth Customer

    On March 6, I called to tell them that my husband was in the hospital but I've never heard back from them.
    Filed my claim today for flights, food & lodging. I had a great cover letter all prepared but forgot to attach it. Now, when I go to my claims on their website, I can't find my claim to add the cover letter. Very frustrating.
    I sent a message to them so we'll see what happens.

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  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 14, 2024
    Cloefus from LA Verified Squaremouth Customer

    Called and was directed to their website. Haven’t filed the claim, but would have liked to converse with someone regarding questions other than just being directed to the website

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 12, 2024
    Joan from FL Verified Squaremouth Customer

    Easy to work with.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    March 11, 2024
    Michael from MA Verified Squaremouth Customer

    The definition of what constitute an illness is not specifically delineated in the coverage documentation. Any type of mental illness is also not recognized or stated for non coverage in the documentation provided by IMG. Almost a medieval view of what constitutes an illness . I would not use IMG again.

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    5 out of 5 people found this review helpful