Reviews, Sales, and Service Ratings for
Tin Leg

I have used Tin Leg insurance several times. After researching several different policies, I found that, for me, the Tin Leg Gold policy had the best coverage for the price. The agents I have contacted have always been very professional and helpful. I would definitely recommend this product.

5/6/2024
Hello,
We went with your company because of the good rating you had.
We had no bad experience the first time we used you in 2023 on our Egypt, Jordan, Iseral trip.
So we went through you again for our trip that was planned to Spain, Portugal and Morocco.
But 60 plus days prior to our departure, I ended up in the hospital with what all thought was a heart attack.
I was there for 4 plus days.
I’ve since been having multiple tests with many different doctors, all trying to figure out what is going on.
We called to put in a claim 62 days before our departure.
All we were putting in the claim for was the airline cost.
The main travel company refunded our money.
The airline tickets were purchased through Priceline.
We were flat out told they were not refundable. So we filed a claim.
I have sent many documents, Doctor signature page, MRI results, etc.
Only to get back in responses of we need more doctors reports.
This is insane.
We were beyond dissatisfied with the entire process.
You were not the company with the good reputation we thought.
Very disappointing.
Maureen Azevedo

Hi Maureen,

Thank you for bringing this to our attention, we apologize for the frustration you have experienced.

I have spoken with our claims team to gather more information regarding your claim. I understand that your claim was closed due to lack of medical documentation.

After further review with the underwriter, your claim was reopened and a final determination was made using the documentation on file.

Payment for your claim was initiated today. We recognize that this has been a frustrating process for you, and we apologize for this experience. Please do not hesitate to contact us if we can assist with anything else.

Thank you again.

Good to have for peace of mind.

While in excellent health, traveling solo for a month at 69 to remote areas north of the Arctic Circle, then remote areas of Scotland, I was especially concerned with potential medical emergency issues, repatriation of remains, etc. The policy did all I wanted it to do to calm me and my family. The costs, which I had many comparisons for, was reasonable. The staff n the phone as I made my final choices was excellent in helping me understand apples to apples across several proposals.

my initial clam was very difficult to submit. I am still in a hospital in South Korea with expectation to be discharged this week, with follow up treatment possible before I am cleared to fly
My wife found out several days ago that her brother has advanced cancer with current time yo live undetermined. He lives in Philippines and she will be going there after my discharge. I also need to know how to get compensation for canceled flight and a flight that was delayed 9 total hours due in part to airline canceling original flight without notice, and second flight was also canceled after an almost 3 hour delay

Very nice and knowledgeable staff

Excellent customer service! We previously had purchased with Generali and needed to file a claim. Their customer service was dreadful! Thank you for your service and we will definitely use you again.

The claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.

Easy application. Assistance phone call was very well handled.

Insurance was expensive but not having it and having an incident would have been MORE expensive. Peace of mind!