Reviews, Sales, and Service Ratings for
Trawick International

The policy was the best I could find given my age of 75, and preexisting atrial fibrillation condition, and also given the length of my stay in Asia, almost three months. I did visit a doctor in Thailand, for an eye infection, and the charge was under my deductible amount, so I am not claiming. I wish the deductible had been less than $250, which is quite high, I think. But I did have coverage, that was the main thing.

It was a great experience. The agent was knowledgeable and patient. The policy was comprehensive enough that I did not have to worry.

Policy's coverage was clearly stated. Website easy to use.
When calling customer service for info or help, was always answered by a real person!
Associates were friendly and knowledgeable and willing to help.
No problems filling a claim and results were handled satisfactorily and within a reasonable timeframe..
Will definitely be using this company again.
Highly recommend!

Hard to file a claim.

The representative at Squaremouth was very helpful in answering my questions about specific circumstances that the various insurances would cover, which helped me chose which one to pick.

Haven't received response from Trawick as of 4/1/24.

Would appreciate if you can help with a follow up. Thanks!

I understand once you purchase the insurance it is insurance, but we had paid for 2 people that ended up not being able to travel on this trip so we lost money, wish we could have been able to cancel their policy and get our money back for them.

I will never buy another product with Trawick or Nationwide again. We travel 3-5 times a year on big trips so I feel more comfortable being covered by insurance. I bought $977.26 worth of insurance for a recent cruise to see the northern lights. Upon review of my policy two weeks before our trip I noticed that the date was wrong and I called to change by one day one the beginning and one day on the end to cover the travel days. I was charged $72.81 to do this. This is ridiculous to charge a good customer this for 2 days of coverage. I noticed this on another trip I have booked for August and that provider charged me nothing for the two days. Good luck doing business like this.

I’m still awaiting an email back from Trawick to file a claim. Called and was instructed to use their claims website. Filled out all of the information, twice, can’t find me. I emailed them several days ago. They confirmed receipt, but still waiting. Not pleased.

It is annoying to only communicate through email when I needed to explain something to customer service in claims. They did not provide a thorough explanation of the claim amount, and despite me providing them with the detail of my expenses, they made their own assumptions. This is the first time I've ever made a travel insurance claim that was not fully paid. I will avoid Trawick in the future.