Squaremouth Customer Service

We Downsell to Save Customers Money

As an industry leader for nearly two decades, we've learned that many travelers share the misconception that a more expensive insurance policy has better coverage. We make it our job to educate our customers that a higher price doesn't equate to higher quality.

As experts in travel insurance, we have an in-depth understanding of every policy on our website. We use this expertise to save our customers money by finding the best coverage for their trip at the best price.

We never want a customer to pay more than they need to for a travel insurance policy. Our core value of "downselling" means we will always recommend the least expensive policy with the coverage a customer needs. With no commission on the line, there is never pressure to push a more expensive sale. If we know a customer's concern can't be covered, we will recommend they don't buy a policy at all.

We Stand Behind Every Policy We Sell

We understand that for many of our customers, a provider's reputation handling claims is equally important, or more important, than the price of a policy or the coverage amounts included. We promise to only offer policies that are backed by financially stable, A.M. Best companies, with a rating of "Good" or higher.

Every policy sold on our website comes with our unique Zero Complaint Guarantee. This is our promise to stand behind our customers if they are unhappy with their provider, specifically during the claims process. If a customer is unhappy with how their claim is being handled, we will mediate with the provider on their behalf. If the provider doesn't fairly resolve a customer's complaint to our satisfaction, we will remove them from our website and will no longer sell their policies.