What coverage do I have if my flight was delayed by Southwest?

Travelers whose trips are impacted by the Southwest Airlines technical issues may be covered by their policy’s Travel Delay and Missed Connection benefits.

Travelers can be covered by their Travel Delay benefit if the delay meets their policy’s minimum requirement. Within most policies, they need to be delayed between 3-12 hours before this benefit kicks in. Delays less than 3 hours will not be covered by your travel insurance policy. With Travel Delay, policyholders can be reimbursed the costs of meals and accommodations while awaiting their next flight.

In addition, if the Southwest travel disruption forces a traveler to miss their connection, they may be covered by the Missed Connection benefit to catch up to their trip.

If the Southwest issues delay travel by more than 12 hours, travelers may be eligible for Trip Cancellation coverage, allowing them to be reimbursed 100% of their prepaid, nonrefundable trip costs.

In any case, be sure to call your provider’s 24-Hour Emergency Assistance department to receive personalized help and review your specific policy’s coverage.

According to Southwest Airlines official policy, travelers may be eligible for delay expenses, such as meals and overnight accommodations, if delays last longer than three hours. See their Refund Policy for more details.

This information may vary based on the travel insurance policy. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available from 8am to 10pm ET, seven days a week, and are delighted to help!