Squaremouth Wins Gold for Customer Service Team of the Year in CSS World Awards

Last Updated: May 27, 2016May 18, 2023 — 1 min read

ST. PETERSBURG, FL May 27, 2016 — Squaremouth, America’s fastest growing travel insurance comparison site, has been named the “Gold Winner” for Customer Service Team of the Year in the 2016 Customer Sales and Service World Awards. This year’s winners also include Wells Fargo, Cisco Systems, Inc., and DHL Express.

Squaremouth’s consistent recognition as a leader in customer service is a result of the company’s unique approach, where a core aspect of every employee’s role is providing exceptional service to customers on a weekly basis.

This means customers who contact Squaremouth speak to invested travel insurance experts who care more about providing excellent service than making a sale. One of the company’s core values is ‘downsell’. With no commission at stake, staff always recommend the least expensive policy that meets the customer’s needs.

Every employee has specific times each week when they devote their full attention to answering customer calls and chats. This allows staff to continue to be productive in their other duties and stay in touch with customers, without sacrificing quality on either end.

“Taking customer calls doesn’t interfere with our work, it makes us better at our jobs,” said Squaremouth Web Designer Vanessa Culver. “My experience speaking to customers informs everything I do. I am able to take their direct feedback and use it to improve my work.”

This is not the first time Squaremouth has been recognized for its deep-seated dedication to customer service. Earlier this month, Squaremouth won its second Stevie Award for Customer Service Department of the Year from the American Business Awards. Squaremouth has also been named the Best Travel Insurance Company by TopConsumerReviews.com for the past five years.

The Customer Sales and Service World Awards recognize companies that provide outstanding customer service and utilize customer insights to build better products and provide better services.