Reviews, Sales, and Service Ratings for
Aegis

We are happy we purchased trip insurance through SquareMouth. Of course, we always hoped we would not need to use it, but unfortunately, we had to file a claim.

We were on cruise between Australia and New Zealand, and my wife Brenda fell in the bathroom and broke her ankle with 3 fractures.
After a visit to a local hospital in New Zealand, they put her in a cast and advised that we return to the US for surgery. So we interrupted our trip and flew home early.

We filed a claim for trip interruption and are awaiting processing. We hope to have a quick resolution.

Thank you.

I bought our policy on 9/2/2023. Policy#4GRCWSM1962527. I was diagnosed with breast cancer in mid-September and had to cancel trip. I filed all papers for a refund of our $900 trip deposit and the claim was approved in writing on January 3, 2024.
It is February 12 and I have not yet received our refund check. Please take care of this as soon as possible.
Thank you, Jewel Graner

They have provided no claims forms-just want me to provide receipts. They also have initially denied my return via business class despite the fact that with a fractured humerus and my arm in a sling i would be subject to being bumped in other flight classes as well as the extreme discomfort I experienced, even flying business class. i am totally unable to use my arm. and have major swelling, bruising, and pain even with medication.

Am still compiling other documentation to be submitted.

We were sorry to learn of the accident that occurred while on your trip and understand you had been working closely with our Emergency Assistance Team. We are happy to know you were able to utilize our Stress Less Benefits during your Trip Interruption which prevented you from having to front your own monies and go through a claims reimbursement process for your return flight expenses. With any injury, the local, treating physician provides a travel recommendation regarding return flight arrangements. With your injury, the treating physician did not recommend a seat upgrade. You were not denied an upgrade, you simply decided not to pay the difference to improve your class of service above the one you originally booked and beyond what the independent doctor in Japan deemed medically necessary.

We have noted you have contacted our team to initiate a claim for some of your additional out-of-pocket expenses. Once you have submitted all the supporting documentation, your case will be reviewed and adjudicated according to the terms and conditions of the policy. In the meantime, should you have any questions or concerns, please feel free to contact our office at (855) 277-4587 (Press 2).

Confusion with you when I contacted you that husband passed. I was still going with another couple. You requested cost of cruise and death certificate. Then was told you needed cancelation papers. To me, with insurance, I should get back his cruise cost. Had a call from your company to check what msc refunded me. It was $128.00. Please tell me what amount you will be refunding me.

On behalf of the Aegis Go Ready team, please accept our sincere condolences on the loss of your husband. Our thoughts are with you during this difficult time.

Your claim was pending cancellation documentation for your husband’s cruise portion. Once this was received, the claim was promptly reviewed and adjudicated. You were notified last Wednesday of the settlement amount. Please allow 7-10 business days for the payment to arrive via USPS. Should you have any questions or concerns please feel free to contact our office at (800) 498-9540.

We wish you well and hope you will consider Aegis for your future travel insurance needs.

All went well - waiting on documents for verification to send with claim.

Our daughter got sick in our claim. The requirement that we have a note from urgent care that specifically mentions a theme park instead of accepting a diagnosis and a school note seems a bit ridiculous

Signing up was easy. I liked that you could add on items separately according to my needs.
I had a question about one item (since this was an unusual, slightly risky trip: in case of fatality, whom to leave insurance to)
& I got an answer immediately by making a simple phone call. No waiting time on hold either.
Pricing very reasonable. I'll sign up again with future trips. Very satisfied!
I highly recommend this policy to all travelers!

There was little chance I would need to cancel since there is no pandemic now.