Reviews, Sales, and Service Ratings for
Aegis

Your company is my "go to" whenever I travel. I am never disappointed!
Just one minor comment - not a criticism: I wish you could offer discounts to repeat clients.

Thank you for the warm remarks! We greatly appreciate it & your continued business.

Regarding discounts to repeat clients, we echo your thoughts. Unfortunately, insurance regulations do not legally permit us to do this. Otherwise, we completely agree that it would be warranted & worth it.

Don't buy this travel insurance, it's a complete waste of money. Why do you buy travel insurance? So that if part of your trip goes wrong, you don't get hit with big bills because you had to make a last-minute plan B. This insurance company doesn't cover that. (I see the name of the insurance company as Aegis, Zurich Travel Assist, and when I called them the recording even had some other name... a bit shady I think?) The claims process was a total nightmare. I called multiple numbers and the system kept glitching and hanging up on me before I could even get to a live person. Their phone menu didn't even have the option "file a claim." When I finally got through to a real person, they said that because one portion of my trip was cancelled before my trip started, I would need to cancel the entire trip, file a claim, wait 10 business days, and hope (no promises) to be reimbursed for the entire trip. But what if I don't want to cancel my trip, I just want help covering last-minute replacement travel arrangements? No, they don't cover that, I finally found out, after hours of trying to get through their horrendous phone menu and talking to three different agents. If you haven't left on your trip yet, they will only let you cancel the entire trip, not help with a portion. I decided not to take my chances hoping they might reimburse me for cancelling my entire trip, so I went on my trip anyway, and tried filing a claim for the additional expenses incurred by the cancellation of the one portion. I have now been waiting for 12 business days, and have yet to hear any answer. For my next trip, I'll take my chances and not blow away 7% of the cost of the trip on totally useless "travel insurance." Consider yourself warned.

My Wife unfortuntly had to go to th ER the day of Embarkation. Because of the long time spent and the condition she was in we had to cancel our 10 day cruise what was going to be her 70th Birthday. Dec 4th. I arranged flights home from FT Lauderdale on Dec 3rd. She is being treated now by her Primary and GI and will go through a Procedure Late January.

Go-Ready was the first contact from the Hospital and they were assuring and helpful. The paper work to fill out from Zurich was pain staking but understand all information was needed. It asked the ER Doctor who treated her to fill out a few questions. Not an easy task for an ER Doctor 2 thousand miles away. I have faxed to the ER and asked them to either Mail or email back. this was on Dec 11 and 13th. On the 13th I called them and a nurse said they received it. Confusion from Zurich as I spoke to them a few times where one said that form would be needed and I had 90 days to get it. She was abasive. I called again on another day and was told by a different agent that the release papers with his name on it would be enough. I sent in all paper work less the questions for the Doctor and receipts to them on Dec 13th priority mail. I have also email both Go-Ready and Zurich on everything that has been done with no reply back.

Mailed documentation from the client was not received until 2 days ago. Our claims department spoke with the insured today to provide him an update. His case will be reviewed shortly & he should have a response before the end of this week.

I cannot get anyone to answer the phone 833-515-3323

Easy to obtain policy, fair pricing and good communication.

Our trip was cancelled due to the war in Israel. We called you and asked for a voucher to use this insurance for a future trip since we were refunded 80% of the funds we spent.

It’s taken over a month so far to get a $300 claim check refund from the insurance company after submitting all the required documents and then some. A cancelled trip to Israel shouldn’t take this long. Pretty ridiculous actually. Waiting.

I am not happy with the results of my claim. I have submitted a letter to claims responding to it. If my claim is not paid. I want my money back that I paid to you for insurance because you have not insured me at all. I don't think that I will ever get travel insurance again.

I filed a claim because my father-in-law died and his funeral was being held on the day of my departing flight. This exact scenario is listed in the policy as something that should be covered. So far they have refused to honor their commitment. It is making me question whether there's any point in getting travel insurance if they're not going to honor a straightforward situation like this. I definitely will avoid using this insurance company again in the future if I bother getting a policy at all.

I purchased this insurance to cover my stay in Tel Aviv. This was changed to Athens so I no longer needed insurance. When I tried to cancel policy I was told I could not. Also when I purchased policy I only wanted it for the 3 days spent in Tel Aviv pre cruise but was told I had to purchase for my whole cruise which I had insurance for through NCL. Now when calling to cancel I was told I couldn't have double insurance but still not able to cancel. Original policy for Tel Aviv not Athens; Holding 2 policies for cruise and still was unable to cancel policy after being misinformed.

We spoke with Kristine & were able to resolve the situation to her satisfaction.