Reviews, Sales, and Service Ratings for
Aegis

It is an easy efficient way to choose travel insurance.

I was told that I couldn’t start an interruption claim until after I returned from my trip. This was inaccurate information

The insured spoke with our 24/7 Emergency Assistance Team while traveling with regards to initiating a claim. Their intention was for her to understand that there’s rush to initiate the claim. Therefore, we typically recommend for insureds to open the claim once they return since they may still be accruing insurable expenses while traveling & it’s usually much easier to handle from your home environment. We apologize if that wasn’t properly communicated where the insured felt like they weren’t permitted to start the claim until they returned home.

Following receipt of this review, we spoke with the insured. Their claim had already initiated & is moving forward as it should. She was thankful for the call.

Never send my policy as requested. They promised I’ll get it.

This insured requested printed copies of their insurance documentation which was mailed to them on 08/03/23. We weren’t made aware that they never received it until this review. We called the insured to see if they wanted us to send another copy. They said they did not as they just returned from their trip. They mentioned their son posting the review & said they would attempt to have him amend or remove it.

I contacted Aegis by email after my husband took a fall and fractured his arm. They were prompt and supportive. Now that we are home, I have no reason not to expect to receive that same service as we file our claim.

Upfront (pre-trip) experience was great.
Customer service during a medical emergency by one team member while on the trip was great.
Post-trip claim experience has been a nightmare. The family working on a claim has been met with nothing but misinformation, changing expectations, and run-around from your team and is extremely frustrated.

At this point we would be EXTREMELY unlikely to use you for our upcoming trips.

We’re pleased to hear that the insured had a great experience with our Customer Service & Emergency Assistance Centers before & during her trip. We’re sorry to hear that the claims reimbursement process didn’t meet your expectations. Fortunately, your claim was approved & paid within a few weeks of this review once all necessary documentation was in hand. We’ll look to see where the claims processed can be further improved & hope you give us another chance to exceed your expectations.

It was fine. I'll be happy to use you again.

Quick, affordable and easy to obtain my policy. Unfortunately our return trip was interupted with flight issues and no baggage access. In the process of filing a claim and so far customer service has been great!

Unfortunately we had a medical issue on day one of our trip and again at the end. My claims were initiated quickly and they communicated with me during our trip as to the required documentation. I am so grateful they were there to help me.

This policy was ok, the last time we tried to use a policy everything was denied due to Covid, then the company realized it was not our fault and let us use our policy for a trip that had been cancelled for the past 3 years.