Reviews, Sales, and Service Ratings for
Aegis

Nothing as yet

Good insurance

Still have not received a check to cover my loss! I sent all paperwork last year after our trip to Itsly . Then again they contacted me months later missing documents I sent via email several times. Again in Europe end of 2022 I contacted them asking for an answer . Still needed more. I was not able to send anything again because I was in Europa nit having the paperwork with me, back here since few weeks thinking about contacting them again. Not sure if it’s too late. I claimed around 300$ due to Covid. I guess all the insurance companies are the same. They want the money but give nothing back. Disgusting. Maybe you can help with this. Thank you

Please ask for all destinations at the get go. Otherwise I made corrections in an efficient manner and felt protected

These comments apply to all travel insurance carriers, not just GoReady. I find the documentation requirements for claim filing to be onerous especially if the dollar amount of the claim is small compared to the amount of premium paid. For example, if airline mishandle luggage, then the insurance carrier wants a receipt from the airline luggage service (at the airport) plus a receipt from the delivery service who eventually gets the luggage to you. Another example, if you become ill on a cruise ship and miss a shore excursion you had paid for. The insurance carrier wants a set of receipts, statements from the shore excursion desk, as well as a physician's statement that includes the doctor's credentials, license number, etc. Another: airline flight is cancelled, the insurance carrier wants a written statement from the airline which again requires signficant effort and persistence on behalf of the claimant.

Here is an idea to resolve the pain of small claims as detailed above: Offer a policy with a deductible or offer a policy that covers ONLY trip cancellation and medical evacuation. The concept being that you cover the really big, expensive losses, not the small stuff. Reduce your premium accordingly.

I have had such poor experience with travel insurance carriers that I may quit paying for the useless coverage. The introduction of the scaled down policy coverage as I have suggested above would entice me to reconsider the product.

We appreciate Bari taking the time to provide feedback about the claims process in the travel insurance industry along with potential product ideas. In the examples you provided, the general documentation mentioned is necessary to validate those scenarios so you will find that required by all companies. In terms of the product ideas, our company does provide a Trip Cancellation-only plan. While it doesn’t have medical, you might find it useful for domestic trips where your U.S. healthcare plan likely covers you. However, it’s worth noting that most of the weight of a policy’s cost lies in the Trip Cancellation & Medical benefits, so adding a deductible or removing the other benefits may not affect the price as much as you expect.

Information provided by customer service made it very complicated and I am struggling to figure out how to submit claim.

Our phone and email records indicate that we have never spoken or received a communication from this client. We’re not sure if perhaps she spoke with someone else. Further, we have attempted to call & email the client multiple times over the past week & have not received a response.

Information on initiating a claim is listed on SquareMouth’s website, our website, in the body of the Email Confirmation we send, & in the attachments of that same email. Claims can be initiated by phone, email, live web chat, or physical mail. We hope this insured contacts us if they need further assistance.

We are filing with our primary insurance first for a medical claim due to covid while on travel.

Thanks to the pricing comparison tool, it was easy to determine the value of the GoReady policy and make the purchase. No problems.

I began a claim with your company due to my husband's illness. We suddenly had to move and I was not able to complete the claim. I need to talk to someone about the claim. Can you contact me by telephone? My telephone number is 360-636-3012. Thank you.

Julianne Smith
Policy # 4GRWASM1677250

It was easy to purchase, the options available clear, and the documents provided sufficient to carry with us.