Reviews, Sales, and Service Ratings for
Aegis

My iPad and camera were lost in security check in Vienna airport.’
I didn’t contact Aegis about it but contacted the airport myself from the U.K.
I paid the 30 euros to airport lost property to release the items to Mail Boxes Etc - the approved courier - to ship them back to the U.S. for 180 euros.
I did contact Aegis to see if shipping charges were covered by the insurance but was informed but was told they would not be covered.

Gathering documents to support claim.
Had to leave early because of illness.

Thank you for your review. We see proof of loss claim forms were emailed to you on July 30. Should you have any questions or need assistance in their completion, feel free to contact our team, they will be happy to help.

Once the documents have been submitted, the review process is approximately 15 business days.

Great people, great customer service, professional and knowledgeable.

So far so good. check back to see if I got my money back.

When I contacted, it was with Zurich's Claim Center, not Aegis and that person was responsive.

Since I have filed a claim I am waiting to hear back. One thing that left me puzzled was the lack or reply about any confirmation of having received documentation and claim materials.

Let's see how this plays out.

Thank you for your review. We reached out to you yesterday and left a voicemail to let you know that your adjuster is currently reviewing your claim documents. We also provided our contact information for any questions you might have. If you need any help or have additional questions, please feel free to reach out to us. We’re here to assist you and ensure everything goes smoothly!

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Not having an online site to file claims is cumbersome and outdated. The process of calling an agent who then has to walk you through the process verbally, then submit things to an email address followed by waiting for several days before you even get a claim number is exasperating. This will be followed by a several week wait u til you find out if more information is needed or if the claim is approved/denied. I may use squaremouth again, but there is a very low likelihood that I will purchase a policy from Aegis.

The day before the trip we realized that the start date for the insurance didn't include the first day of flights. The customer service young woman we talked to was so helpful. She changed the date and sent us a revised email, all at no additional cost. We were very amazed and pleased.

The problem that we are having is that Aegis hands off their claim to an underwriter. We filed this claim on June 9th, we resubmitted it on June 26th and still have not resolved this. Zurich, the underwriter, gets zero stars.

Outstanding service and response to my inquiry about policy terms.