0.2% (158) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
691
4 stars
240
3 stars
152
2 stars
67
1 star
91
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
69,323
Since 2013
MONTHLY SALES
1016
Average Monthly Sales Since 2013
REVIEWS
1,241
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,241 Reviews Since 2013
Customer Reviews for Aegis
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
The insurance was very confusing. I didn't realize I purchased insurance only if our trip never started. I had to go home from our trip after a few days do to illness.
I will never buy insurance again. This was my first and last time doing so!!
Response From:
Aegis:
Isabella Siblesz
Response Received:
July 8, 2024
Thank you for sharing your feedback with us. We understand that insurance details can sometimes be confusing, and we sincerely regret any misunderstanding regarding the coverage you purchased.
Unfortunately, the policy you purchased was our trip cancellation product, specifically designed to protect against events that prevent you from starting your trip. For situations where your trip is cut short after it has begun, our comprehensive products include both trip cancellation and trip interruption coverage, along with a range of additional benefits. We are committed to providing clear and detailed information about our products to ensure our customers can make informed decisions. If you reconsider purchasing insurance in the future, please don't hesitate to contact us directly so we can assist you in selecting the best product that aligns with your needs.
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8 out of 8 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Choice
Review Received:
July 3, 2024
Travis from TX
Verified Squaremouth Customer
Claim for delayed baggage required a lot of evidence and receipts that I was not able to obtain at the time the delay occurred.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Choice
Review Received:
June 30, 2024
Roberta from AZ
Verified Squaremouth Customer
Fairly easy to purchase and decent price. Fortunately, did not need to use.
Response From:
Aegis:
Isabella Siblesz
Response Received:
July 1, 2024
Thank you for sharing your experience! We're happy to hear that you found our travel insurance easy to purchase and reasonably priced. It's great to know you didn't need to use it, but rest assured, we're always here to assist you if ever needed.
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1 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Choice
Review Received:
June 28, 2024
Laura from FL
Verified Squaremouth Customer
I have been using SquareMouth for several travel insurance trips. First time using Aegis and they were wonderful - made recommendations, answered my questions, and were not pushy at all. Will use them again.
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4 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Pandemic Plus
Review Received:
June 27, 2024
Janet from FL
Verified Squaremouth Customer
I’m I do not want to be bothered hearing out reviews as long as everything has been OK. It was.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
June 25, 2024
Darrell from CA
Verified Squaremouth Customer
In the middle of the claim. We will see how it goes through the process.
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0 out of 4 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Choice
Review Received:
June 20, 2024
Ruth from TX
Verified Squaremouth Customer
Never heard from company after I contacted them.
Was this review helpful to you?
4 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
June 16, 2024
Kenneth from AZ
Verified Squaremouth Customer
It was easy to obtain and as it is insurance, I had it for emergencies that I never needed it.
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
June 13, 2024
Cheryl from TN
Verified Squaremouth Customer
I contacted customer. service to change arrival at home dates. Easily done!
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Pandemic Plus
Review Received:
June 10, 2024
Richard from WA
Verified Squaremouth Customer
We had to cancer our trip because of an unexpected cancer diagnosis. I was very unhappy that I was refused any refund and useless insurance was kept in force, essentially stealing a significant amount of our money.
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16 out of 18 people found this review helpful