Reviews, Sales, and Service Ratings for
Aegis

I didn't know I needed to file a medical claim with my Medicare supplement carrier before Aegis would consider my claim for medical expenses incurred on my trip to South America.

Thank you for taking the time to post your review. The Choice Plan as noted is Secondary in Medical Coverage to your own Primary Medical Insurance (Medicare in your instance). This information is noted on the policy documents you received on the Summary of Benefits, and on page 13 of the Schedule of Benefits. In addition, on the SquareMouth page when comparing the competitors plans, it is noted as well, with a Help Text blurb which describes the difference between Primary and Secondary coverages.

Once your claim is settled with your primary provider, you may submit the balance to be considered for reimbursement through our team of adjusters. We hope this process isn’t too inconvenient & should you have any questions or concerns, please reach out to our team at 800.498.9540. You might be pleased to know that we’re in the process of converting this plan to include Primary Medical coverage which hopefully you’ll consider for your next trip.

Trip cancellation is 100% covered? No, not at all. You need to be up front and not hiding in the fine print what trip cancellation really means. Trafalgar cancelled my trip yet I was not covered.

Like all insurance providers, our claims process is audited for compliance reasons & required to adhere to specific covered reasons outlined in our policy documents. Our Description of Coverage provides a comprehensive list of these reasons, allowing clients to review them both before and after purchasing a plan. This includes the added assurance of a Free Look Period that affords a 100% premium refund if the insured is unhappy with the coverage.

While Grace's cancellation reason did not fall within the covered criteria, we hope she understands that a Tour Operator canceling the excursion due to a lack of signups is not something that nearly any travel insurance policy covers. Thankfully, we were pleased to offer her a policy extension so she can insure a future trip without losing her premium (which is not something all insurers provide). We sincerely appreciate Grace's feedback and value her continued support as a valuable customer.

Squaremouth and Aegis used a loop hole to avoid paying me. When I attempted to address their concerns, they offered me no support or help to get reimbursed. Do not use either of them!

Thank you for your feedback and we’re sorry you were disappointed with the service that was provided. We strive for excellence and accept the opportunity to improve. We note you had contacted our office soon after your trip had commenced, indicating your return flights were canceled and you did not know the reason why. In order to determine possible coverage, the reason for the cancelled flights is necessary. Without this information upfront, you would need to pay out of pocket, and file a claim for reimbursement consideration upon your return.

We did reach out to you to discuss your review and you did advise there was a schedule change that you were not aware of until you checked in for your outbound flight. This affected your return. You had a connecting flight and overnight hotel stay in Lisbon that you did not want to miss, therefore booked new flights. You encountered additional out of pocket expenses for which you would like to be reimbursed. You were advised if you feel you have a valid claim, to forward the supporting documents and we will initiate a claim for consideration. Once these documents are received, we will forward the proof of loss claim forms to continue the process.

Should you have any questions or concerns, please feel free to contact our team at (855) 277-4587 (Press 2).

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Helpful
Professional

Due to a medical diagnosis I had to cancel the cruise, which I did on March 11. I still have not received my refund, however my travel mate received her refund from Global 2 weeks ago. I see no reason for this delay and would never recommend Aegis to anyone. Please see what you can do to expedite my refund. I was so looking forward to that cruise but it just couldn't happen.
I submitted all the paperwork they requested so I see no reason for the delay. It is a legitimate claim. Stage 4 bone cancer is no joke!
Respectfully,
Janet Deardorff

We’re very sorry for the medical diagnosis which was the reason for your Trip Cancellation. With the tracking number you recently provided, it was discovered the parcel you sent us was addressed to the wrong address. It was now able to be retrieved and we have requested an expeditious review and adjudication.

We are very sorry for what you are going through and will do our best to see the claim is adjudicated as quickly as possible. Should you have any questions or concerns, please feel free to contact our team at (800) 498-9540.

I have purchased travel insurance each time I purchase a vacation, and have never had a need to file a claim.

This time, I was actually the victim of a theft of one item of personal property, my sunglasses. I filed a report with the cruise line and a thorough investigation was conducted.

Once I returned home, I double checked my coverage for baggage and personal effects and the policy states:

We will reimburse the Insured for a Baggage and Personal Effects Benefit, for direct loss, theft, damage or
destruction of his/her Baggage, Personal Effects, passports or visas during a Covered Trip, up to the
corresponding Maximum Covered Amount per Insured shown in the Schedule.

I read the exclusions that were on page 25 of 29. There is a paragraph excluding artificial limbs and prosthetic devices, etc. which I only skimmed as I did not think sunglasses would be in that category.

I submitted a claim yesterday and promptly received a denial stating indeed my sunglasses were not covered as follows:

artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces,
retainers or other orthodontic devices, hearing ****, any type of eyeglasses, sunglasses or contact
lenses;

I don't know how I possibly missed reading this one word in a 29 page document, but I did.

I realize this is not a claim for a large amount, I just find it frustrating that something so commonly used by most people would be excluded and the exclusion buried along with artificial medical devices.

We’re sorry to hear that the insured was not happy that sunglasses are excluded from the Baggage & Personal Effects benefit. We can assure you that this exclusion is not unique to this policy or our company. You’ll find eyeglasses and sunglasses excluded from almost every travel insurance policy sold in this country. We remain at the insured’s disposal should they have any additional questions & would certainly have informed her of this exclusion should she had inquired at the time of purchase.

We purchased a “cancel for any reason” policy. Several months prior to the departure date of the trip, the tour company cancelled the trip.
I contacted an agent to file a claim and was told what information they required which I supplied in the form of a letter from the tour company.
I have sent the information twice because there was no response to the first submission, neither has there been a response on the second submission.
Not satisfied with customer service under these circumstances.

On March 13, 2024, Elena contacted us by phone, notifying us of the cancellation of her trip by the travel supplier. We instructed her to send supporting documentation via email. Unfortunately, her initial email, which came to us without any content, inadvertently ended up in our junk folder, leading to us not receiving it. Despite her subsequent attempt on April 3, 2024, which also ended up in the junk folder, we were unaware of the oversight until April 28, 2024, when SquareMouth brought it to our attention.

We immediately reached out to Elena via email and voicemail to apologize for the inconvenience. We sincerely appreciate Elena's patience throughout this process. A refund check is now being issued to her, and her policy has been canceled as per her original request. We value Elena as a customer and thank her for her understanding.

I became extremely ill in India. I had to cut my trip short and I had to scrape together the money to purchase a business class ticket (because I was so sick that I had to lie down flat, and fly back to the USA. I am now trying to file a claim and be reimbursed for at least some of my loss, but I am stonewalled and put off by your claims agent.

Trip was cancelled due to husband’s illness. Filed a claim for nonrefundable deposit which was received. Thanks you.

We’re sorry you had to cancel your trip due to your husband’s illness and hope he is on the road to recovery. We’re happy to hear your experience with the claims process was positive and appreciate you taking the time to let us know you’ve received your settlement. We hope you will consider Aegis again for your future travel insurance needs.

Purchased insurance easily on-line, but happily did not need to use it.

Welcome home and thank you for your review. We’re happy to hear you are pleased with the purchase process and hope you will consider us again for your future travel insurance needs.