Reviews, Sales, and Service Ratings for
Aegis

I attempted to make a claim. They indicated that they would send me paperwork to complete the claim. I have not received any paperwork.

My contact with Aegis at the time I received medical care was quick and pleasant. At that time, I was advised to submit the paperwork for my claim after my return to the US, which was in 3 days. I did submit all the paperwork for my claim on April 3. I have yet to hear back from them, so I can't speak to how well they handle claims as yet.

Welcome home! We’re sorry to hear you needed to seek medical attention while on holiday, but happy to hear your experience with our team was quick and pleasant.

Your supporting documents have been received and attached to your file. A proof of loss claim form has been emailed to you. Please complete, remember to sign and date and return the document. Once received you will be assigned to a licensed adjuster who will then review and adjudicate your case.

Should you have any questions completing the form, please feel free to contact our team and we will be happy to assist.

I cannot believe that mental health illness with complete diagnosis is not considered a legitimate reason for cancellation of a trip and covered by your company.

Dana, we understand your frustration with mental health being an exclusion. However, please note that this is a standard exclusion across the entire travel insurance industry and not something specific to our company.

Good experience. Had to change ending date, my missttake. Took 2 tries but all agents were helpful and prompt

Robertson contacted us on 2/6/24 to change his trip dates. We processed his request right away, regrettably, the policy documents were initially missed. However, upon Robertson's follow-up call a few minutes later, we quickly resent the policy documents. We value Robertson as our customer and thank him for sharing his experience with us.

Since we did not need to file a claim, we are unable to rate Aegis. Buying the policy was comparable to buying any other policy and involved a significant amount of time to read all the details. It was somewhat helpful to speak to a representative in person.

Thank you for the opportunity to serve you, and we hope you will consider Aegis again, for your future travel insurance needs.

I am trying to make a claim because the day before I was leaving on vacation. I had open heart surgery so we were not able to go.
I have heard from GS and two other companies and nobody still has contacted me although they said they would not sure what to do as I have sent you all my documentation. Please get back to me 812-744-3848 Craig E Beckley.

I put a claim in weeks before our cruise. I needed surgery and was not able to travel. I filed out the form and added doctor forms stating I could not travel as well as receipts for transportation to the airport and the cost of the cruise. I contacted them twice and have not gotten a confirmation nor have I heard from them. I am not pleased.

We’re sorry you were unable to travel due to an unexpected surgery. We hope you are recovering well. Your submission was received and attached to your file. A duplicate set of claim forms were emailed to you. Once they were completed and returned, your case was promptly reviewed and adjudicated.

Additionally, we want to reassure you that a settlement check has already been issued and mailed. We appreciate your patience throughout this process.

I filed a claim 6 days ago and haven’t heard back.

Thank you for your patience during the processing of your recent travel insurance claim.

Due to an uptick in claim submissions, there was a slight delay in the setup of your case. However, we promptly emailed the necessary proof of loss claim forms, which you completed and returned. Your claim was then reviewed and adjudicated within the standard three-week timeframe. We're pleased to confirm that you have now received and cashed your settlement check.

We appreciate your business and hope you will choose our travel insurance for your future travel needs.

We found them very informative and very helpful. We also asked them to send a paper copy in the mail as we do not do many things on the computer. They were very obliging and we got it fairly promptly.

We have use your company before , and are always pleased with the suggestions you make for us regarding what insurance company to use.

Thank you for all of your help and have a blessed day.

No feedback until we get the results from the claim, which involved some medical expense, an expedited return home, and trip interruption. The medical filing, for only a little over three hundred dollars, is incomplete, pending an explanation of benefits from the primary provider, which is a Medicare supplement.

The Aegis people, as well as the World Travel Plan people, were very supportive during the process of decision-making, and I would give them all a high rating. The main claim, for trip interruption and additional travel expense, was filed over three weeks ago. We were told that we would hear from the insurer within 3 or 4 weeks from the filing date, and have heard nothing as yet.