Reviews, Sales, and Service Ratings for
AXA Assistance USA

fair treatment on double booking refund.

Thank you for the review. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

We were unable to take the trip due to medical reasons and had to file a claim. We received half our claim. We are still waiting for the other half. your customer service rep has told us that it's coming but we've not yet received it.

We appreciate the feedback you have provided and are sorry to learn you were unable to take your trip. Your claim has been fully processed and the remainder is being sent via FedEx. We apologize for any difficulties you may have experienced in filing a claim and hope you will consider us again for future travel.

The nurse on call was very helpful during a difficult night in a Delhi hotel when I was not sure if I should seek additional treatment for not.

Thank you for the review! We are delighted to know you’re happy with the assistance received from our on-call nurse and hope the remainder of your trip went well. Please think of AXA Assistance USA for any future travels. We hope to continue to provide you with a worry-free experience.

I received good advice on which policy to purchase

Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

Too soon to tell, as claim is still being processed. We had to cancel our trip due to an unexpected cancer diagnosis and the need to commence treatment.

Thank you for the review. We are sorry to learn of your trip cancellation and are sending our well wishes for treatment. Please note that your claim has been received and approved. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

So easy to complete the policy purchase.

Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

We had to file claim with AXA. The customer service was very helpful and they did their best to assist us due to the emergency visit to the Italian ER. They explained things well and advised us of what to due. Since we have been home they are always ready to answer any questions I have no matter how many times I called. So far they have been great. They are review my claim at this time.

Thank you for your feedback. We are delighted to know you’re happy with your purchase and have had a pleasant customer service experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

Reliable

Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

Purchasing Travel Insurance from AXA Assistance was pretty clear and straightforward done online.
Prior to our trip I called AXA to discuss my medical status that somewhat deteriorated close to our departure date. AXA representative clearly explained to me how to deal with such case if it become necessary to cancel our trip. Fortunately we were able to go and did not need any medical help while out of the country.

The gentleman I spoke with on the phone explained everything about the policy to me so I would understand it. Very nice young man. Told me everything I needed to know. Yes, I would recommend Squaremouth to all my friends.i had a great trip and knowing I was well provided for ment a lot. Thanks Diane...