Reviews, Sales, and Service Ratings for
AXA Assistance USA

It wasn't easy to do and we felt comfortable abour our trip in case of an emergency.

Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

Once we understood what was needed for the claim, refund was given quickly. Our trip was with two different tours. All in all the everything went fine.

Thank you for the review. We are delighted to know you’re satisfied with your claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

Timely response by AXA

Thank you for the review. We are delighted to know you’re happy with your purchase and service experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

No problems

Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

wait till after my claim goes thru.

We appreciate the feedback you have provided. We are sorry to learn you encountered an issue while traveling. If you need any claims assistance, you may contact us directly so we may assist you in resolving the claim. You may reach our claims team at (855) 327-1442.

STILL NEED TO FOLLOW UP. WORKING SINCE I CAME BACK FROM TRIP. WILL CONTACT SOMEONE WITHIN A WEEK

The only way to really see if a company is good is if I had to use it. Since I didn't, I can only rate on the service I had while purchasing the policy which is usually good.

I was supposed to get a refund because the cost of my trip was adjusted for a reduced amount. I have yet to see the check after calling and sending an email.
Please give ma a call to let me know what is going on.

Deb Buhayar
*** *** ****

Thank you for posting a review of AXA Assistance USA.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Everything on our trip went well so we didn't have to make a claim. I guess until you make a claim and see how things are handled can you make a real judgement, I would rather not make a claim but also we wouldn't travel without it so until next time we like AXA.

It was just fine. Did not in the end submit medical claim because it turned out to be rather surprisingly fully covered by my back-up insurance to medicare. You did cover about half of my travel loss, but it was what I had bargained for. Would certainly recommend you guys to a friend.

Thank you for the review! We are delighted to know you’re happy with your purchase and the coverage provided for your claim. We look forward to providing travel protection for all of your future endeavors!