Reviews, Sales, and Service Ratings for
AXA Assistance USA

Very easy experience. Good guidance. I am happy with results.

I am still waiting for my claim to be completed for a trip that started on September 2.

I liked being able to compare several different travel insurance companies and their cost and what they each had to offer before making my final choice. It made selecting the right company for me easier. Though I was fortunate because I did not have to use my travel insurance it made me feel much safer traveling to foreign countries because I did not have to worry about medical bills, missed connections, lost luggage, trip cancellations etc. I will use Squaremouth again for my next trip.

Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.

I find working with your insurance easy. I was given great assistance because I was not sure how to insure myself.
I plan on using you next year and recoment you to my friends.

We were confused as to the charge on our credit card because it didn't indicate it was an insurance company. It was showing some places Europe. We questioned the charge with our credit card company, and they went ahead and froze the payment. AXA then sent us a letter saying our policy was cancelled. We called them to tell them that we were only try to understand the charge on our statement. We said we now understood, and would like to reinstate. They said we would have to go through the process of ordering it again. When we went to your website we found a better deal, so we went with the other company. This whole process took us hours and hours on the phone to our credit card company, to your website, and AXA. To remedy the situation I think it would be beneficial for AXA to indicate who they are when it is entered on the credit card statement!

On Squaremouth, it is easy to search for and price policies that meet your own specific needs.

Thank you for your feedback. We are happy to hear you had a trouble-free purchase and were able to find a plan to fit your travel needs. We look forward to providing travel protection for all of your future endeavors!

I like squaremouth because they help you find the best policy for your needs at the best price. They answer all your questions clearly and completely. It is such an easy process. It is worth what you pay absolutely.
I travel a lot and will always use them.

Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

First contact on filing a claim , it seemed the only motive the individual had was to dissuade me from filing a claim, how about some empathy after being attacked and robbed , barely able to leave the country which was in a state of emergency, honestly, you want me to remain behind to get a police report? Then reciting the policy fine print totally unsympathetic. Sorry AXA, your intake folks need some sensitivity training. I doubt I will be purchasing trip cancellation again, it is a total waste of money ,unless you drop dead before the trip. Now I wait for 30 days for the claim adjuster to reject the claim reciting some other reason, boy, have they got you screwed ,you just can't win !! I wonder what the over all percentage of successful claims made is ?

Thank you for taking the time to post a review.

We are sorry to hear of your negative experience with AXA.

A member of the Zero Complaint Team contacted you today to discuss this further.

Please contact us if you have any questions. We can be reached at 800-240-0369 and we are delighted to help.

Pleased with initial contact and coverage provided. Comfortable knowing that I was covered if needed. Feel very fortunate that I didn't have to use it. Thank you.

Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

I was happy with the insurance that was provided. during the trip I had wonderful weather and excellent health and not accidents so I am grateful all went well.
I wanted a paper copy and it took several phone calls to get it. Staff were pleasant.