Reviews, Sales, and Service Ratings for
AXA Assistance USA

The payment format for trip cost increases is cumbersome. Otherwise, the staff are very professional and knowledgeable in their interaction with the client.

Thank you for your feedback. We apologize for any difficulties you may have experienced in making policy changes. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.

It felt comfortable to knowingly have this support even though I did not need it.

Had never heard of you before but will definitely compare you with others for our next trip.

Thank you for the 5 star review! At AXA Assistance USA we appreciate the opportunity to provide you with travel protection and look forward to supporting all your future travel endeavors.

I'm so dissapointed with the experience I had with AXA Insurance.... It was my first time to try purchasing a travel insurance last December, thinking that if anything happens on my luggage (lost, delay, etc) it will be protected. Unfortunately, they denied my claim since they said that according to their policy a receipt is needed to file a claim. I had my 13 hours straight flight and my luggage was delayed more than 24 hours which I thought more than enough to file the claim for the delay. The agent said that I need to show a receipt that I purchased something in order for them to pay me for my claim. I told them that how can I purchased something wherein I'm already exhausted on my straight flight. They don't have considerations for the hassle of the delay of getting back my luggage. The point of going back the following day to the airport to claim the delayed luggage... Definitely, after the experience I had, I won't recommend them.

Thank you for taking the time to post a review.

We are sorry to hear of your negative experience.

A member of the Zero Complaint Team contacted you today to discuss your experience.

You may also contact us at 800-240-0369. We are delighted to help.

This was my first experience with purchasing trip insurance. This was my first trip in which almost all of the cost of the trip was prepaid, and trip interruption or cancellation would have represented a substantial financial loss. I spent a lot of time comparing policies on Squaremouth. The AXA policies were easy to understand, and the coverage offered by the AXA Gold policy appeared to me to be a good value compared to other products. The purchase process on Squaremouth was easy. After the purchase, I did have to contact AXA USA customer service to clarify that the total trip cost being insured was not evenly distributed between my husband and me, but was higher for me than for my husband. AXA customer service was helpful and easy to deal with. Fortunately my husband and I stayed healthy before and during the trip, and we did not suffer any losses. I will definitely recommend Squaremouth and AXA Assistance USA to friends.

Yes, I will use the on my next trip.

First time with Squaremouth & AXA. Also first time needing to submit a claim. Very satisfied with both & would be interested in using them in the future.

The information given me by the agent was not correct. I wanted a policy I could cancel for any reason and she gave me the wrong one and I did not find out till I had to cancel. They told me I could not cancel and then I never heard from them again even though I tried to contact them on numerous occasions. As it turned out, the tour was cancelled by the operator and I was refunded my payment by them. But I still paid for the wrong policy due to the agents misinformation. I would never use your services or recommend them ever again.

Thank you for taking the time to post a review.

I apologize for your negative experience.

A member of our Zero complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

I think the claim should have been paid for a 24 hour stomach virus which easily happens when traveling to foreign countries. That's why we bring meds for things like this. It's a process to find a doctor. Then he just gives you what you already have brought with you.

Thank you for posting a review.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

Very easy to purchase this insurance w/excellent coverage at a reasonable price.