Reviews, Sales, and Service Ratings for
AXA Assistance USA

The whole process of locating and comparing travel insurance was made very easy by SquareMouth and AXA Assistance. I had a few additional questions which were quickly answered by AXA personnel over the phone (one of my tests was how easy and fast it is to connect to a human and they passed with flying colors). I did not have to file a claim, but they were easy to work with prior to my travel.

Thank you for the kind review! The importance of reaching a live human to answer your questions is a priority at AXA Assistance USA! We are delighted to know our service experience passed your test. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

received cost of cancelled trip in reasonable time period, filing process was fairly easy. Thanks!!

Thank you for the kind review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. AXA Assistance USA appreciates the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

I was a bit confused about which product would best suit my travel needs, and the customer service representative that helped me couldn't have done a better job.

Filing a claim requires time, persistence, and attention to detail. I understand the necessity of all this. The process has just started with me so I will make a final judgment on the worthiness of Squaremouth once the process is complete.

Thank you for the review. It can be quite disappointing for your trip to be interrupted but glad AXA Assistance USA is here to help you through it. If you have any questions at any time you can reach out to our claims center at 1-855-327-1430 or ustravel@axa-assistance.us. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

Everything went according to plan. The only problem we had was that Delta lost my husband's checked bag for 8 days. I believe we are entitled to some compensation due to the length of time it was missing. Haven't checked policy yet tho as I got a bad case of bronchitis right at the end of our trip. Due to missing luggage, we had to buy him some essential items as he had only the clothes he wore on the flight over. I had suggested he put a few of his things in my bag but he didn't and there probably wouldn't have been any room. So we spent 80 Euros on his temporary clothes. The bag arrived on the 9th day.
So anyway, was impressed at the many AXA offices in France.
Would use your company again,

Great rate, easy to purchase - would recommend

We had planned a South African Safari to celebrate a milestone anniversary and my husband had to have emergency surgery requiring a lengthy recovery less than 3 weeks before our departure.
We notified all the parties with whom we had made reservations for the trip. We got documentation verifying all travel related expenses. We contacted AXA. We filed a claim submitting detailed information about our expenses related to the trip along with documentation of the health emergency from our medical providers. We were refunded the land portion of the trip in a timely manner. We did not receive the reimbursement for the air portion at that time, because, technically, we could use the tickets with a penalty (in this case $750 per person) within a year. We were not able to rebook the tickets and filed a claim for the full amount of the airline tickets and were reimbursed the full amount of the tickets.
Everything was handled professionally and without a hassle.
We would certainly insure with AXA on a future trip.

Thank you for the review. It can be quite disappointing to have to cancel what seemed to be an amazing trip but glad that your husband was ok after emergency surgery. We are happy to know your claims experience went well and hope that relieved at least a little of the anxiety regarding his emergency and recovery. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.

We had to cancel our trip because of a medical emergency-----filed a claim and are waiting for it to be processed. We will let you know.

Very professional. I became ill on my trip and had to cut it short by 2 weeks. I filed a claim and received very good service. I supplied all the paperwork that they had requested and received a positive answer from them.