0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,123
Since 2016
MONTHLY SALES
2335
Average Monthly Sales Since 2016
REVIEWS
764
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
764 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I got sick in Bali, and Berkshire Hathaway were quick and easy to get ahold of for a reimbursement.
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6 out of 6 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 15, 2024
Maryann from TX
Verified Squaremouth Customer
We contacted customer service less than 24 hours prior to our departure to ask if our insurance covered the emergency pre-term impending birth or our granddaughter, our daughter's newborn, and was suprised to find out that something like this was not covered. We typically end to take out travel insurance due to the fact that we have elderly ( 90 year old's) parents, knowing that if there are issues durning our travels we can get home to them quickly without incurring large travel change expenses. So knowing that imeditate family members are considered in the insurance coverage I was appalled that this was not a covered item.
The person I spoke with was understanding and apologized for the lack of coverage, she offered to cancel our policy to help a bit on the expense we would be encountering but this did not help. Luckily the baby was born, healthly and just hours before our departure so it worked out. But if you are ever considering leaving prior to a birth ( grand child or other) consider taking out cancel for any reason.
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4 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
May 15, 2024
H from MN
Verified Squaremouth Customer
Filed claim, haven’t heard anything at all from the company.
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3 out of 3 people found this review helpful
Rating 2 out of 5
Policy:
ExactCare Value
Review Received:
May 13, 2024
rosalinda from VA
Verified Squaremouth Customer
Until now I have not yet been reimbursed with my damaged luggage.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
May 13, 2024
John from NE
Verified Squaremouth Customer
Customer service very helpful with an error that I made in applying for insurance.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
May 13, 2024
Steve from MN
Verified Squaremouth Customer
My claim was processed quickly and easily. From submitting the claim on line, to notification of approval, to payment deposited in my bank account was completed in two weeks. I was impressed.
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7 out of 7 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 12, 2024
Mer from TX
Verified Squaremouth Customer
It covers everything we need for our trip. And it’s easy to choose which plan to buy. Everything is well explained.
Review Updated: 06/09/2024
Our Trip Interruption claim was denied. Explanation, Cruise Lines
Mechanical Problems. How can we tell that the cruise liner will have mechanical problems. That’s why we get Travel Insurance. What ever happened to our trip we must have some compensation from the Insurance company. But no, they said it is not included in our Policy that we bought for our Travel Insurance. So Trip Interruption's
Is not included, please everyone read all the fine prints if all you’re buying is included. No more.
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4 out of 6 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 12, 2024
Amanda from AR
Verified Squaremouth Customer
Tried to call the number in the email sent to me and it was not 24 hours. Also tried to file a claim and it tells me my claim number not valid.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 10, 2024
Eden from AZ
Verified Squaremouth Customer
Filing a claim is not easy - I sent in an email this week but I have not heard back. My luggage was gone the entire time I was in Morocco and I was force to buy all my clothes, shoes, health and beauty for the entire trip. Please review the emails I sent. I can send you the receipts.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
May 9, 2024
Charles from ME
Verified Squaremouth Customer
Waiting to see how the claim is handled before sending comments.
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1 out of 1 people found this review helpful