0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,123
Since 2016
MONTHLY SALES
2335
Average Monthly Sales Since 2016
REVIEWS
764
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
764 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
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Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
May 5, 2024
Katherine from HI
Verified Squaremouth Customer
There was a glitch in making payment and securing the policy but customer service was excellent to get it resolved.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
May 5, 2024
Larry from WA
Verified Squaremouth Customer
I purchased the insurance then realized I had charged it to the wrong credit card. So I called customer server 10 minutes after the purchase. They were able to cancel the purchase so I could purchase it on a different card. The rep. was very helpful.
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1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
May 2, 2024
CL from MA
Verified Squaremouth Customer
I wasted my time and money buying this insurance that didn't cover for anything.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
April 29, 2024
Kendra from NV
Verified Squaremouth Customer
Really easy to get the quote info and to book. Had a few pre-travel issues with some people dropping off, changing dates, etc... Both times that I had to call, customer service was extremely easy to work with and solved the issues quickly for me. I was very pleased with the level of service.
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4 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
April 27, 2024
A from OR
Verified Squaremouth Customer
They have not acknowledged my claim in any way or responded to my email with questions. I fully expect them to refuse my claim. If this is what I can expect from travel insurance, why bother getting it? Waste of my money completely.
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
April 25, 2024
Janet from IN
Verified Squaremouth Customer
Just called Customer Service - spoke English well. Yay! Have submitted claim to KLM for mechanical and weather delays that resulted in an extra night’s stay. Wanted to know how long I had to submit to Berkshire Hathaway if KLM denies any expenses.
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2 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
April 16, 2024
DAVID from WA
Verified Squaremouth Customer
flight was delayed due to weather and miss our flight and connecting flight. We incurred expenses staying in seattle over night and our lodging in hawaii. Airline is saying its because they couldn't get the equipment to the airport. We've sent several documents showing it was weather including the airlines own website. Berkshire is claiming it wasn't.
No resolution as of yet and it's been months. I'd appreciate some assistance.
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12 out of 12 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare Value
Review Received:
April 13, 2024
Natalya from MD
Verified Squaremouth Customer
There is a very important omission, which I have not encountered with any other travel insurance companies I used in the past - the Berkshire Hathaway form did NOT have a designated beneficiary. I had to call the company, and the representative manually filled in the name and e-mailed me the form. This was enough for me to NOT consider them in the future and not recommending them.
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9 out of 9 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare Value
Review Received:
April 10, 2024
Cristina from VA
Verified Squaremouth Customer
Entire process was quick and easy.
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2 out of 3 people found this review helpful