Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

I created and sent in my claim a couple weeks ago but have yet to hear back!

My cruise line cancelled one of our three ports. I asked Berkshire Hathaway for partial coverage of my cruise cost because trip cancellation is specifically covered in the policy with no written exceptions. They determined, "There is no compensation under the policy for the inconvenience of an itinerary change or loss of experience."

The worst experience! I had to cancel a cruise due to an unexpected surgery. Despite sending in extensive notes from my surgeon, they still required my surgeon to complete their form. Even though I had sent all the medical records that more than covered all the information requested on their form. No concern or compassion. Certainly no customer service. Claim is still unresolved. Guess it’s a good policy/company if you never need to make a claim.

Having covid, I had to cancel my flight.
I downloaded the necessary forms from Berkshire Hathaway, but the print too.light to read. I had to call them and have them send me forms by mail. There are just too any questions and forms to fill out.
Valerie Mahoney

I'll let you know as soon as the claim process is complete.

While we had to submit a small claim, the process went smoothly - which we are glad.

Great experience. I had some questions up front which a very kind representative was able to help me with. It was nice to know our trip was protected and worry free.

The process to select and purchase insurance through Squaremouth is relatively straightforward, however, since I did not have to file a claim, I don’t know how easy or difficult it would be to do so. After having flights canceled during the pandemic (and then subsequently trying to recoup the costs), I am loath to spend a lot of money on travel without being insured. I don’t like that I feel this way, and I hope that I never have to utilize it.

I spoke to BH’s representative. I was very shocked that she was rude, not showing empathy due to the circumstances (need to cancel the policy due to a passing family member that I needed to cancel my trip). She didn’t let me talk and explain what happened, instead, this BH representative went on non-stop educating me that I missed the deadline (free look period) to cancel this policy on 2/5 while I tried very hard to tell her I lost my family member on 2/4 that I was busy.

Also, she said my policy covers me from 1/23 (the day after my initial purchase) to the last day of my trip. I further explained - my trip won’t kick in until 2/15 and it’s BH’s decision to cover me sooner but this should not be the starting point counting as the free look period. I asked her to provide me where to look for the small fonts to find this cutoff day information of cancelling this purchase in the policy as well as how BH explained the cancellation process, she was just in silent. She sarcastically mentioning the $72 policy and questioning me why I purchased this policy at first place for a death in the family…(made it sounded I was very stupid because the airlines have policies to refund passengers due to death) I was speechless! Perhaps, she could predict future of passing someone which I do not want to comment.

As a first time customer of yours and BH, I’m very disappointed. I reached back out to SM, as the brokerage firm, you was not able to help with your customers. I’d rather deal with the insurance company directly moving forward.