0.1% (67) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
498
4 stars
121
3 stars
78
2 stars
30
1 star
37
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
76,123
Since 2016
MONTHLY SALES
2335
Average Monthly Sales Since 2016
REVIEWS
764
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
764 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
3 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
June 1, 2019
Michael from CO
Verified Squaremouth Customer
I had a very unfortunate experience traveling. My wallet was stolen. This meant acquiring temporary passport and US documents, and arranging new flights. Fortunately, my wife had kept all receipts, including boarding passes, train tickets, etc. I received approval in about a week and the checks arrived promptly afterwards.
Was this review helpful to you?
15 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
June 1, 2019
Heather from CO
Verified Squaremouth Customer
My husband had his passport and Permanent Resident card stolen. I also lost my hat in a cathedral. One portion of our trip was delayed.Fortunately, we had all the receipts requested, including our unused plane tickets, our new plane tickets, boarding passes, and proof of charges for new passport, etc. The claim took awhile to assemble, but was processed in about a week and the checks sent promptly afterwards. Great service on the phone as well!
Was this review helpful to you?
12 out of 13 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
May 25, 2019
Karen from CA
Verified Squaremouth Customer
The process was easy. Berkshire Hathaway was attentive via email and communicated very well. I choose a familiar company to me with good ratings. I would recommend them to other travelers.
Was this review helpful to you?
11 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
May 7, 2019
shmaye from NJ
Verified Squaremouth Customer
on Mon, Apr 29 i filed a clam lets see how fast we can get it done
Was this review helpful to you?
0 out of 8 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
April 22, 2019
Curt from MN
Verified Squaremouth Customer
As a senior citizen we have concerns about traveling out of the US where medicare coverage does not apply. The travel proptection plan addressed this concern. I did have a tripping accident but did not require medical services. Having the insurance left me the option should the injury need treatment. I will consider this paln in our next trip out of the US.
Was this review helpful to you?
16 out of 18 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
April 21, 2019
Nam from OH
Verified Squaremouth Customer
The insurance company has problem to identify my policy when I need to make a claim.
Was this review helpful to you?
4 out of 5 people found this review helpful
Rating 2 out of 5
Policy:
ExactCare
Review Received:
April 20, 2019
Phil from MA
Verified Squaremouth Customer
I had to cut short our long planned vacation because I picked up some protozoa parasite in the Amazon and had to be hospitalized. I have submitted a claim and I am waiting for a response.
Was this review helpful to you?
7 out of 19 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
April 19, 2019
Stephen from WA
Verified Squaremouth Customer
Much waiting but came through so thank you
Was this review helpful to you?
13 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
April 16, 2019
Gwen from MD
Verified Squaremouth Customer
As other comments had mentioned their contact hours are Monday thru Friday. I did have an event happen on a Sunday while traveling, but it was not catastrophic. I would have asked for advise, but there was no number to call on a Sunday morning. I might not have handled the situation as they would have wanted me to, but when I filed a claim for it they covered it satisfactorily.
Also before travel one of the party had to cancel and they covered that claim also satisfactorily.
Once approved the payment process is quick. In both check was received in 1 week.
I felt from reading reviews that many travel insurance companies were sketchy. With Berkshire Hathaway not only did they have good reviews overall but also the name recognition.
If in the position to purchase travel insurance again I would go with Berkshire Hathaway again.
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22 out of 22 people found this review helpful