0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
980
3 stars
385
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
175,877
Since 2004
MONTHLY SALES
2275
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Generali Global Assistance was responsive and addressed all needs promptly.
I would insure again through them
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Standard
Review Received:
August 14, 2024
Rosalind from FL
Verified Squaremouth Customer
tried to file online but could not get the I am a robot to finish, called Customer Service and they were not very helpful. Then filed by email.
Response From:
Generali Global Assistance:
Samantha Fourez
Response Received:
August 14, 2024
Thank you for your feedback, Rosalind. We strive to make the claim filing process as seamless as possible and apologize for any inconvenience and for not meeting your expectations. We are pleased to confirm that we have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
August 14, 2024
Yolanda from NJ
Verified Squaremouth Customer
I have been purchasing this travelers insurance for two years now and I am completely satisfied with the handling of questions and claims. I recommend GENERALI to anyone I know traveling.
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3 out of 3 people found this review helpful
Rating 2 out of 5
Policy:
Standard
Review Received:
August 13, 2024
Tirumal from TX
Verified Squaremouth Customer
Hello, Good Morning, I was travelling to Greece from July 21 thru Aug 6th for a family vacation, gift for my daughter as she would be going off to college this year, I have saved the funds for 2 years to make this trip happen, I landed on July 21st in Greece and my wife sister in austin passed away at age of 49 at her residence on July 23rd, so we had to flew back to Austin on July 25th, I have explained the trip interruption in the claim i had submitted with supporting documents for both the policies i had, hope this will be addressed in timely manner
Reservation Number : 1856530T20240618161526
Claim Number : 24103041-01
Reservation Number : 72862564291673
Claim Number : 24103216-01
Response From:
Generali Global Assistance:
Samantha Fourez
Response Received:
August 13, 2024
We are sorry to hear about the circumstances surrounding your claim. We have received your claims, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
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3 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Standard
Review Received:
August 11, 2024
Alexandra from NY
Verified Squaremouth Customer
I was not able to travel to Ireland as I became sick the day before with a UTI…and am still very weak…even though I had a dose of antibiotics for it. I did not ask my doctor to sign the medical forms provided since it was not the first time I have had this infection. Even though I thought I was cured I realized the infection had returned the day before my trip.
Frankly, I was too weak to go through the process of filling out the forms and so I just “ate the ticket” against the advice of my family and friends who saw how I was feeling at the time…A genuine true claim was fair and honest.
In spite of all the above, I would not hesitate to recommend Square Mouth to anyone looking for trip insurance. Just wish I felt better!
Sincerely,
Dr. Alexandra Sununu
Response From:
Generali Global Assistance:
Samantha Fourez
Response Received:
August 12, 2024
We’re sorry to hear about the circumstances surrounding your Trip Cancellation, Alexandra. If you would like to start a claim online you can do so by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
August 11, 2024
Esther from MI
Verified Squaremouth Customer
Generali was prompt with their communications with us and paid our claim in a timely manner. We are very glad we went with SquareMouth and Generali. This was our first experience with trip insurance and we are glad we had it to alieviate our fears of a canceled trip.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Standard
Review Received:
August 8, 2024
Ann from MT
Verified Squaremouth Customer
For a general inquiry regarding the policy coverage, chat was the only easy way to contact them. We were on phone hold for 30 minutes before hanging up, and an email inquiry was not deliverable. Char worked very well
Response From:
Generali Global Assistance:
Samantha Fourez
Response Received:
August 9, 2024
Thank you for sharing your feedback, Ann. We’re sorry about the unexpected phone wait time. We are pleased to share that we have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
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2 out of 2 people found this review helpful
Rating 1 out of 5
Policy:
Standard
Review Received:
August 6, 2024
Margaret from TX
Verified Squaremouth Customer
i WAS A victim of the CloudStrike computer glitch and our flight was cancelled by United and rescheduled for the next day to a different city but ultimately to Amsterdam however causing us to miss our riverboat departure but we were willing to take a train to Nimijam (sp.?) to meet the boat on its first stop, keeping in constant contact with Emerald Cruise lines. Spent the night in San Antonio and returned to the airport the next morning and checked in only to find out the airline did not have a crew to fly the plane so it was delayed 3 times and the final departure time from SA was 5;30pm which was the scheduled time for our flight out of Chicago for Amsterdam, so we were shot down and had to cancel our trip. We have lost everything and have sent in a claim that has yet to be handled but has been acknowledged as having been received. We have been penalized for something we had absolutely NO control over even though we tried our best to make it work!
Response From:
Generali Global Assistance:
Samantha Fourez
Response Received:
August 6, 2024
Hello Margaret. We’re sorry to hear about your travel woes. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time they are received. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
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11 out of 12 people found this review helpful
Rating 1 out of 5
Policy:
Standard
Review Received:
August 2, 2024
Michael from MI
Verified Squaremouth Customer
tons of unrelated documents required do not paid for all lossess due to trip cancelation.
Response From:
Generali Global Assistance:
Samantha Fourez
Response Received:
August 5, 2024
We appreciate your feedback, Michael. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve and documentation is required to provide coverage for losses due to medical reasons. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
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7 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
Preferred
Review Received:
July 31, 2024
Linda from AZ
Verified Squaremouth Customer
They handled the claim quickly and efficiently = this is the first time I made a travel insurance claim and thought it was going to be a big problem - but it turned out easier than I thought -
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0 out of 0 people found this review helpful