Reviews, Sales, and Service Ratings for
Generali Global Assistance

Due to changes in our initial flight we were expecting to be stranded at our connection point. I called the 24 hr assistant line and got a REAL person in less than a minute, who answered my questions. We made our flights so no claims will be filed.

Everything went well, we were out of the country when the Microsoft crash happened and my wife called to see about extending the date if necessary and the customer service representative she spoke with was very helpful and explained what we would need to do in case the airlines were going to be down for several days. We were given peace of mind and able to enjoy the last two days of our journey.

About two weeks before departure, I had a medical emergency and had to go on kidney dialysis. I filed my claim the second week of June. The first week of July, Generalli "settled" my claim for $1000 less than I had submitted. The original trip was billed in GB Pounds, and it was paid in US dollars. In any event, they applied a totally wrong exchange rate.

I pointed this out in several phone calls, but the claims adjuster never returned my calls. I then wrote complaining, and specifically said don't send me a check because I do not accept the settlement amount.

I finally got an email from the adjuster, who asked me to prove my claim all over again, which I specifically did, sending her the credit card invoices showing the actual exchange rate conversion amounts from GBP to USD. That was three weeks ago.

I have called and written multiple times. In the meantime, the check for the lower amount showed up in the mail.

Then the claims adjuster called me at 6h30 AM and woke me up to say that she had all the needed info, but the file had to be elevated to a supervisor and she was waiting for the supervisor to look at the claim. That was another week ago.

So I've now waited seven weeks and still no sign of Generalli giving me the amount I have definitively proven to them was my loss .... twice. This is really, really, lousy service. Someone ought to be ashamed.

Thank you for your feedback, Alonzo. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you regarding your claim status. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

All positive so far

Both my wife and I got sick, and missed 2-3 days of golf. Would that qualify for a claim?

Hello Barry. Thank you for your inquiry. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

The Generali Claim portal was very easy to follow. After some follow up questions that were reasonable, my claim was paid in full.

I PURCHASED GENERALI GLOBAL ASSISTANCE TRAVEL PROTECTION THROUGH YOUR COMPANY. DUE TO MEDICAL EMERGENCY THE TRAVEL HAD TO BE CANCELLED. THE PROOF OF THE MEDICAL EMERGENCY ALONG WITH ALL REQUIRED PAPER WORK WERE SENT TO GENERALI. IT HAS BEEN 4 MONTHS SINCE THE CLAIM WAS FILED BUT THIS COMPANY STILL DOES NOT PAY THE LOSS AS THEY WERE SUPPOSED TO. IT SEEMS, THIS IS A SCAM OF AN INSURANCE. YOU MUST DROP THIS COMPANY IN YOUR ROSTER.

THE GENERALI IS A FRAUD OF A COMPANY.

Thank you for your review, John. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Suitcase was damaged and contents lost on return from LA to Wash, DC (Dulles). Claim not honored because I did not keep purchase receipt on suitcase from 6 years earlier. Scam. Not again.

Thank you for sharing your feedback, Gary. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.