Reviews, Sales, and Service Ratings for
Generali Global Assistance

Claim process was very easy. I could always reach a human when I called.

claim processing was a little slow

claim processing was a little slow

Thank you for sharing your feedback with us, Sheila. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve, and we were unable to locate your claim based on the information provided with your review. Please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com if we can offer additional assistance with your claim.

I submitted all the information requested and then did not hear any more from them so I called to see if they had received it all. They said yes and that I would be hearing from them in a week or 10 days.
More time than that has passed but as yet I have not heard back or received anything from them.

Thank you for sharing your feedback, Ann. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received; however, some cases can take longer to resolve. We're pleased to advise that your claim has since been resolved and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Gathering of lots of documents needed for the claim- takes a great deal of effort and patience to get these from the air carriers.
Process overwhelming for those of us who are challenged by technology.
Hopefully all my work will get me a reimbursement quickly, I am not asking for anything extravagant.
Unable to truly rate the insurance company until I get through the process of filing a claim.

We value your feedback, Lucia, and will consider it to improve our process in the future. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

This trip to Alaska went off as well as could be expected, and no known issues arose to cause us to make a claim. However, after our experiences on previous trips we have learned that travel insurance is a very important tool to have when planning a major trip. Thankfully, this trip was great in all aspects. Squaremouth made it easy to choose the insurance coverage that we needed and Generali offered that coverage at reasonable rates, and with good customer reviews. We will be looking at Squaremouth for coverage the next time we plan a major trip.

I have filed my missing suitcase which I still have not received. In fact other than the email I got saying they have got the claim, I haven’t heard anything. I will ask my lawyer to send a letter if I don’t hear something soon, thanks, Bob Rainey

Thanks for your review, Robert. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We appreciate your patience, as we take the claims process very seriously, and strive to process claims within 30 days from when they are received, although some cases can take longer. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Generali Global representatives took the time to call and answer my questions personally. Personal service is important in this era of copters and automation.

Very prompt in processing my claim.