Reviews, Sales, and Service Ratings for
Generali Global Assistance

It was easy to obtain Generali travel insurance and the customer service support was helpful.

It was easy to set-up and pay for once I was able to get clarification on the coverage.

Just hoping for my claim to be complete in a reasonable time. Their website is a little funky. It says I have two claims and I know why, but I can’t delete the one that was only saved.

Wonderful to work with. Efficient and timely

Had to cancel trip 2 weeks before departure. Filed claim around May 8. Still waiting for claim to be processed on June 4. Online claim process seemed easy.

Generali paid in full but only after I sent multiple document many of which seemed intended to complicate the process more than to provide information. Nevertheless, they did pay. Ultimately the cost of the policy was almost equal to the amount we were reimbursed.

I have filed a claim and they are really dragging their feet. I called to check on my claim and someone in customer service actually said the following: you must pay your $1,000 home owners claim for your damaged luggage before we pay the $325 for your damaged luggage. This makes no sense at all. Why would anyone pay $1,000 to get $325 back. No common sense at all. I am beyond disappointed.

Thank you for your review, Kendra. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

I asked a simple question - three times - and only received a preprogrammed answer. Your website states to contact customer service via the internet but I was told to call and my question was never answered. Very poor service. Why state you can contact on-line and then push someone to have to call.

At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. In addition, one of our dedicated team members will contact you to answer any questions or concerns you may have. We appreciate your feedback and your business, Susan.

WE never took the trip. We became very sick, too tired and exhausted to travel. Our doctors advised us to cancel, and we did.
The reasons for cancelling were explained in the claims submitted to Generali. First, Kamala (wife)'s claim was submitted, which
was rejected. Then Gopal's claim was submitted separately, which too was rejected. We wish to appeal, but do not know where to
start. Can you advise? Squaremouth has always helped us, and hope you will continue to do so. Thank you. Gopal Dorai

Thank you for sharing your feedback, Gopal. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

After 3 days of not being able to eat solid food I decided I should consult with a medical professional. I called the customer assistance line and gave them all of the information, they said they would send me an email shortly with where I should go for medical assistance. After 4 hours I called the customer assistance line again and they immediately sent me the info (I think the first person messed up my email address). Unfortunately the locations that that wanted me to go to were 3 hours away. The info did include a 1-800 number to call to talk with a medical person. I called it and after about 20 minutes of back-and-forth, I was told I was not in the system and they could not help me. They suggested that I call my customer assistance number and get in their system. I called customer assistance again was was passed off to a "local expert". I exchanged a number of emails with this local assistance about exactly where I was and my symptoms. After about 3-4 hours it was after 5:00 local time and I emailed the local expert to see if there was anything happening. They said they were still looking for a doctor who would could come to the hotel or a number I could call. I told them that I could get to Sorento (I knew there was a hospital in Sorento and it was 25 minutes away). After a short while they gave me two locations that I cold visit in Sorento. By this time I was feeling slightly better and decided to go on a visit with my tour. The next day I went into Sorento to visit the medical center, which I was unable to find. (this was on me as google maps had the location off by about 2 blocks). I did go to the hospital but nothing was in English, and was unable to find anyone who looked like they worked her. In the meantime I am feeling much better and was able to keep my food. Feeling this way I would not visit a hospital in the US, so I moved on. I was still unsure how to even get help with just an email with a policy number on it. If I had still been sick or hurt I would have pressed things at the hospital. A tele-med number would have been great or someone to walk me through what I would need to do once I reached the medical center/hospital. I am glad that I wasn't really hurt or sick because either way it would have taken some time to get access to assistance.

Thank you for sharing your feedback with us, Randall. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your calls to ensure our team is providing the best service possible, and one of our dedicated customer service team members will be reaching out to better understand your experience.