Reviews, Sales, and Service Ratings for
Generali Global Assistance

We had a problem. They were very responsive and it did not thankfully require any claims.

I left a message and never got a call back. It was impossible to speak with anyone. I sent multiple documents but was continually asked to resend the same documents

Your customer service is the worst i have ever encountered

Thank you for your review, Suzanne. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want to exceed customer’s expectations. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

Had to change date on trip and it was no problem..

We were unable to go on our trip due to an unexpected surgery before the trip, but all payments were refunded. We contacted Generali and are planning to utilize the insurance for the trip when we travel later this year and after we purchase flights and rentals and finalize our plans. They provided us with an email link to get this done and hope to finalize the trip plans this summer and then travel later in the year.

Great pricing when compared to other insurers. Easy to work with. I priced the policy based on my age at the time of the trip. SquareMouth noted we were contracting for the insurance before my birthday and reduced our cost. We plan to use them for future trips.

All good experience

Getting set up with a policy was very easy and convienient. Very glad a claim wasn't needed, but peace of mind knowing it was there.

Generali is consistent and FAIR!
Claims process is super easy and very efficient.
Avoid polices of Trawickk and Nationwide!

We appreciate your endorsement, Linda! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that we exceeded your expectations. Thank you for choosing to #TravelSmarter.

We had to cancel
Our trip as my husband broke his femur then had a kidney stone attack so we couldn’t go any where. They handled everything beautifully and received back the check so we’re very 😃 happy.

Thanks for sharing your claim’s experience with us, Lorraine. Reviews like yours inspire the Generali Global Assistance team to continue exceeding expectations with our travel insurance plans.