Reviews, Sales, and Service Ratings for
Generali Global Assistance

I submitted my claim with all supporting documentation 15 days ago and have not heard anything about what the status of this claim.

Hello Juliana. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time that they are received, although some cases can take longer to process. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

It is challenging to compare one company to another, and one policy to another. This company’s policy additionally has pages of fine print.

Thank you for sharing your feedback with us, Paula. We’re sorry the website wasn’t to your liking. If you need more details, you can always choose “FAQ” on the www.generalitravelinsurance.com homepage. There we have provided information to answer common questions. We appreciate your feedback and are always working to make our website more user-friendly.

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Thank you for the positive rating, Carolyn! We strive to exceed customer satisfaction!

The only responses I received so far about my claim are automated and conveyed that they were very busy so it would be a while before they reviewed my submissions.

Thank you for sharing your feedback, Jean. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Having trouble submitting eclaim on Generali website. Tried calling customer service and could not reach anyone for assistance. When I finally did I was instructed to print off claim form and mail it in. I would prefer to submit online.

Hello Patricia. Thank you for sharing your feedback. We apologize for any inconvenience with mailing in your claim forms. As soon as we receive your claim, a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

I did not get this survey for my previous trip where I had Generali Global Assistance as my insurer. For that one I wanted to make a claim but their website was not working properly and I could not file a claim online. Their phone system was a maze and made it impossible to talk to a human. When I finally reached someone, they sent me some complicated forms and it felt like they had put up any possible barriers to filing a claim. My claim was for a little over $400 but because they made it so difficult, I decided to not pursue it. I will NEVER use Generali again and I am a frequent traveler. They need to fix their website and their customer service. FWIW, I am a person in the tech industry and not some old person who is mentally incompetent. Generali was the worst travel insurance experience I've had.

We value your feedback Russell and apologize for not meeting your expectations. At Generali Global Assistance, we value offering great customer service, and one of our dedicated customer service team members will contact you directly to offer assistance. In the future, you can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Having pre-existing conditions coverage added a critical level of comfort that allowed us to relax and really enjoy our travel. We would not have traveled without it. Husband is 77 and i am 67. We travelled throughout Japan for a month. A dream (bucket list) vacation. So glad we never needed to file a claim.

We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review and glad you enjoyed your bucket list travels, Julie!

forms needed to file claim were unclear and not available. forms necessary were changed once claim was filed.
process to file claim time consuming and confusing.

We appreciate your feedback, Clare. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve. Supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. If you have any further questions regarding the coverages under this plan, please reach out to us at 800-348-9505 or via email claims@generalitravelinsurance.com.

We needed to cancel our trip one day prior to departure because of a death in our immediate family. I started a claim on Generali's website 7-10 days after our loved one's death. Their website is non-functional. I was unable to re-enter my application after saving it. I tried multiple times, including after a conversation with a customer relations rep, who reported that Generali had had problems with the website but it was now fixed. NOT! I was finally informed about another web address, CSA, from which I could print out an application form and return it via email or mail. The rep told me that if I mailed it back (instead of emailing), it would take at least two weeks to process the claim, so he strongly recommended that I use email. I ultimately decided to mail the claim, along with the voluminous amount of paperwork Generali/CSA requires, since the last item stated in their claim/application directions reads something like, "don't send too much stuff because our email can't handle it." I had the envelope tracked by U.S. mail, so fingers crossed, they'll receive it.

We appreciate your feedback and apologize for not meeting your expectations, Jane. At Generali Travel Insurance, we take customer service very seriously. When we have received your claim, a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505or via email at claims@generalitravelinsurance.com with any additional questions or concerns.