Reviews, Sales, and Service Ratings for
Generali Global Assistance

We were unable to take our trip, as my husband was diagnosed with squamous cell carcinoma of the lip and lymph nodes.

Hello Cindy. Thank you for your inquiry. We are sorry to hear about the circumstances surrounding your Trip Cancellation. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

I always feel assured when traveling with coverage.

Thanks for your feedback, Eileen! We know you have options when it comes to travel insurance, but are pleased you chose Generali, one of the largest insurance companies in the world.

Could not speak to a live person to file a claim. Required to file on line. After I set up an account, I could not log in to file a claim. The site kept telling me to sign up for an account. To date, unable to file a claim or to reach a live person.

Hello May. We value your feedback and sorry that you had difficulty reaching a live agent. One of our dedicated customer service team members will be contacting you to help with filing a claim. You can start a claim online by following this link, https://generalitravel.com/claims.

If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to help.

I thought the information received to make an informed choice on this policy was very good, and my phone call to the insurance company cleared up the question I had. I didn’t need to use the insurance, thank goodness, so I cannot comment on that, but I received piece of mind that I had it in place. I would definitely purchase it again for travel outside the USA.

We're grateful for your support and for your choosing us, Carol! It’s great to hear that we were able to meet your expectations.

I filed a claim and it has taken longer than expected. The claim was approved for a refund just waiting for the refund. The frustrating part was not being able to speak to a person about the claim. Just got the automated system and then got disconnected.

Thank you for sharing your feedback, Paula. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member advising to please allow 10-14 days for receipt of the check. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Very user friendly website.
Will definitely use this website again next time I travel !!

We are happy that you found our site to be user friendly, Robin. Our goal is to make the shopping experience as easy as possible so that you can make the best choices for your travel needs.

We had a pre-trip covid exposure which threatened our ability to go. Gererali answered my questions when I called.

Thanks for your feedback, Peter. At Generali Global Assistance, we value offering great customer service. We are sorry to hear about your travel woes, but happy that we were able to assist you.

Easy to obtain
Price was good
Glad I didn’t have to submit a claim

We are grateful for your review, Maryann! Thanks so much for sharing your experience and choosing to #TravelSmarter.