Reviews, Sales, and Service Ratings for
Generali Global Assistance

Claim filed. Waiting for compensation.

Thank you for sharing your feedback, Annette. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Great customer service. We needed to change our destination. Generali was understanding and made the changes for us with no issues.

That's great to hear, Sharon! At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

Different levels of insurance was not sufficiently explained when I purchased my policy.

Thanks so much for your purchase and your review, Maggie. If you have any questions about the policy just purchased, we have dedicated customer service representatives who can clarify the plan terms and conditions specific to your needs. You can reach them at 800-348-9505 or via email at customerservice@generalitravelinsurance.com.

I filed a claim (trip cancellation) back in January and it takes weeks to hear from them and they constantly change the paperwork need. I am still waiting for my most recent submission on February 21st (2024)

Thank you for sharing your feedback with us, Michele. We are sorry for not meeting your expectations. We strive to process claims within 30 days from the time they are received; although some cases can take longer and supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. We have received your claim, and a dedicated claims team member will contact you to provide the status of your claim. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

It’s been a week since I filed the claim and still no response from them. This is disappointing

Hello Karineh. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time they are received. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Stuck at airport after being denied boarding because some info was incorrect on one of our group's tickets. Lost 2days at resort. Checking fine print it would only be covered if the airline or the resort has filed for bankruptcy.

Useless policy.

Only good thing was I was joking at inside the window for cancelling the policy and getting my premium refunded.

We apologize for not meeting your expectations, Audrey. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review the Plan document that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a Travel Delay coverage that can provide reimbursement for certain out-of-pocket expenses you might incur while delayed, but not in the event that passenger is not able to board the plane due to incorrect ticket information. Please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

My only problem, having happened twice now, is that that haven’t replied to questions I’ve submitted through their Web portal. I’m tried to call, but the greeting was completely garbled. I made a claim on a previous trip, and once I had a person to work with and her phone number, things went for me.

Hello Lisa. We’re sorry to hear abut your negative experience. One of our dedicated customer service team members will contact you to offer additional assistance. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Their claim department was very prompt

Thank you for sharing your experience with us, Judith! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved.

I had to change the dates of my policy and was extremely frustrated trying to talk to a person. Automated voice was not helpful at all!!! I t took me days to try to contact someone. I went through emails, phone calls (but not a good number). Eventually I wrote a letter to the headquarters. Very frustrating experience to just make minor changes to my policy

We appreciate your review, Kathleen. We’re sorry for any inconvenience with modifying your policy. At Generali Travel Insurance, we take customer service very seriously, and try our best to exceed your expectations. We are working on making it easier for self-service policy modification in the future.

They were great. Filed claim, they had a few good inquires I answered and check is in the mail.
No problems. Will continue using them.

That’s great to hear, Henry. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for sharing your experience and for choosing to #TravelSmarter.