Reviews, Sales, and Service Ratings for
Generali Global Assistance

I did speak with an agent and they were very helpful at squaremouth who interacted with Generali Global for me. I am pleased with the interaction. Thank you.

I had a fall in Spain on my trip. I contacted
Generali emergency assistance to help with my seating on the airplane home, since I could not walk and needed a wheel chair (wlhich I bought). They asked me to email my flight informaiton along with the ER physician note and they would contact the vendor (delta) to get assistance. I emailed them on August 29th with the note and the flight information. I never heard back from them until 5 days later via email stating a team member woudl contact me. I was already home and had my CT scan her which showed 3 fractures in my pelvis.
The medical help was non existant and it is shameful that Squaremouth represents a company that doesn't assist when you pay for mecical coverage. I would NOT recomend them for anyone traveling.

We value your feedback, Marilyn. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your case and for not meeting your expectations. We take customer service and the claims review process very seriously. We will review your claim further and be in touch should we need further details. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

I would not hesitate to use you again when I need travel insurance n

I interacted with Shanece in claims and Kevin T in chat. They were both truly a professional at their job. It is refreshing in this day and age to speak to someone with professionalism and also has patience and kindness.

General Global was very helpful. When my order was processed with Squaremouth, the software changed the travel dates. GG was very good and changed to the correct dates immediately.

Everything was seamless.

Slow slow slow. Weeks just to acknowledge claim. More weeks to ask for more information needed. More weeks to actually speak with a human instead of a robot. Every thing needed should have been stated immediately. Only got slower and slower asking for more info. Still ongoing. Was told to send in email, but correct email address was not given. Etc

I provided all the information Generali required, and then they sent me a message that they needed more. Haven’t heard about my claim yet. We had to cancel because I was diagnosed with stage three breast cancer, and I had to start by chemo

Thank you for your review, Karen. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I only picked this coverage because it was the only one I could get for pre existing conditions. Pretty overpriced.

Fantastic quick processing and resolution of medical claim