Reviews, Sales, and Service Ratings for
Global Alert

I am so glad that I found your website through my friend. Experienced travelers need to have insurance but enjoy the choices that your website provides. I am tired of paying the pricey travel companies referrals.

I am glad that I didn't have to file a claim, but had the assurance that I had insurance if I had needed it.

Excellent service. Product pricing was very fair

They received all the required paperwork on July 31 and said I should get a check in 30 days. I called to check on status and now it will be until mid September. They have online status but it has not been updated since Aug 1. That is why I called to see if they needed anything further.

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Purchased Global Alert because it was the lowest price for the coverage I wanted.

Smooth, efficient service, reasonably priced.

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I knew nothing about travel insurance. Zero. But I consider myself lucky to have found the easy-to-use and understand web site that made purchasing simple. I also was impressed with online chat services and the rep who answered all my questions prior to purchase.

It took me several conversations, including two initiated through Squaremouth to get an answer to a question on coverage. Global Alert needs to rewrite some of its policy.
I'm thinking good thoughts about my claim (my first ever on travel insurance) but not holding my breath. That form through Trip Mate was inadequate, too.

I filed a claim with Trip Mate on June 9th. I received a confirmation that they had received my paperwork on June 13 along with the statement that processing could take 20- 25 days. I contacted the company on July 21 and pointed out that it had been over 25 days. The representative said she would "expedite" the claim. It is now August 11. I have received a check for the medical portion of the claim ($300) but am told the trip interruption portion $5700) is still "pending ". I am highly unhappy with the company and the delay in reimbursement!

Looking through all the options was confusing and hard to determine which plan was right for me, but the rep was able to suggest a plan based on my answers to a few questions.