Reviews, Sales, and Service Ratings for
Global Alert

I understand that you are the aggregator, not the insurer. However, we are concerned that the insurer is dragging its feet to pay our claim.

Background: We had to cancel our trip to Morocco through Odysseys Unlimited due to a new medical emergency, a previously undiagnosed serious cancer for which I had surgery yesterday. We had spent much of January visiting major medical centers to research my treatment plan. We had notified Global Alert and the tour company in late December of our need to cancel.

Apparently, the claim is being processed by 'Trip Mate.' It confirms that it has received ALL documentation and yet has not clearly indicated when its review process will be complete. The BBB has given Trip Mate an A+ rating. But the site only contains negative reviews about Trip Mate, eg, claimants are being stonewalled and not paid. Our next step will be to contact Missouri's attorney general if we don't hear by mid-February.

You are representing this company and should be concerned about any foot-dragging to pay a legitimate claim. I ask that you follow up with this insurer to make sure that it is doing right by Squaremouth and the customer. Thank you.

PS: I have copied and saved this comments to a trip insurance file in my computer.

Have used your insurance connections before, and will again soon for upcoming travel. Can't give feedback on an experience after filing a claim...never have had to...but assume it would be as good as the booking of insurance.

Easy to arrange for the insurance and very reasonable price. Fortunately, we did not need to use your services during our vacation.

We have been satisfied with Squaremouth. The web site works well. The prices are reasonable. The only problem we experienced in the Claims Dept was that we had no way to cancel the claim. There was no way to communicate with you that we had worked things out with the airline. Please look into updating the calim screen so a customer can cancel the claim.

The claim service was terrible! They did not respond until I contacted your office. Telephone communication required that you leave a message. They were not timely in calling back. At one point, they said we would have to submit because they could not find our claim. Eventually, they found it. All expenses were approved but took 8-10 phone calls and over two months.

Reported our claim online on 11/9/2017 and followed-up by email on 11/13/2017 with all requested documents. On 12/14/2017 called Travel Claims Online (who processes claims for GlobalAlert) and was told that claim is delayed because all adjusters are overloaded with hurricane related claims. Today is 1/10/2018 and no progress has been log on Travel Claims Online claim status site. This is now 2 months since the claim was entered and it should have been resolved by now.

I chose a rating of 1 star only because -0 was not an option.
I filed a claim (6398160) onSeptember 28, 2017 for return of airfare
(Jet Blue) due to the hurricane (Irma) which hit St. Thomas and caused major damage to the hotel(Fisherman's Reef). The hotel was not expected to reopen until mid-January, 2018. I received the hotel deposit in a timely manner. However, between September and YESTERDAY, I have literally been made to "jump through hoops" to get a check. I made dozens of phone calls, filled out countless papers trying to get paid. On
December 14th when I called, yet again, I was told a letter dated December 12th was in the mail, requesting additional information. The agent on the phone did not know what additional information! After getting my travel agent involved, she was able to contact Jenna dees in your Claims Department and provide the name of the hotel. (I was ever asked this information in the previous 3 months.) Ms. Dees stated in an email the check was sent DECEMBER 22nd. I waited the prescribed (by your agents) 10 days (January 6th) to request a replacement check. I was emailed by Ms. Dees that she would have an agent contact me on Monday, January 8th to instruct me regarding how long a stop payment order would take! I received the check in my mailbox Monday, January 8th. THE POSTMARK WAS JANUARY 4th!!! I will never do business with your company again and will discourage all my aqaintances against doing so. If you can think of any reason I should not report this incident to the Connectict Commissioner of Insurance, please let me know.

Global made it easy to get the insurance. Also, it was no problem when I had to change the dates of travel.
I would use Global again on my next rip and would definitely recommend to friends.

We don’t normally buy flight insurance but now that we are in our senior years we know life gives us ups and downs. This time we really had a down in our lives. Thank God we had your insurance to make canceling our special trip not so bad! Thank you all for your service. You can count on seeing our names on a policy the next time we fly.