Reviews, Sales, and Service Ratings for
HTH Travel Insurance

I have so far been shuffled to 3 different phone numbers. The last one is supposedly the claims department, but I cannot get a human there. So, I am waiting until we return to the US to file a claim.

No one to talk with, no feedback on my concerns about traveling during pandemic

Had to change my travel plans and rebuy new tickets before trip, and therefore, change the policy. The agent seemed a bit gruff though he was unclear initially with his instructions and I requested for clarification. But overall process is fine.

I have emailed about making a claim and how to do it and no one has contacted me.

The service was horrible despite receiving great reviews in Fortune Magazine. The 24 hours representatives were limited in viewing the policy and could not make the necessary comments or adjustments to the policy when a problem ensued. Furthermore, it was horrific in handling international issues which is the primary purpose of obtaining the policy in the first place.
1- The online system did not work and did not enable actions to be taken.
2. You wanted forms to be downloaded and written on then scanned and sent back. How difficult if you don't have a printer and access to a scanner. Instead of being able to fill the forms online upload pictures and use docusign to sign electronically. It assumed that all the conveniences of home were abroad and did not consider the limitations of technology abroad.
3. The 24 hours customer service answered and then could not view the policy because it was handled by another department that kept you on hold for over 2 hours on multiple occasions.
4. This did not serve the intended purpose by failure to provide adequate and relevant information on a timely basis.

The experience has been horrible.
Kindly,
Zuleika

Very easy to purchase a policy, and less expensive than many others I reviewed. Luckily, do not have to file a claim, but felt safer on our trip having purchased travel insurance.

The purchase process was reasonably simple

Very easy to purchase and work with.

We provided the information to HTH for processing a claim. We did receive confirmation from them that they received the claim and that it would take about 15 business days to review for processing. That time frame has expired and to date we have not heard from them as to the status of the claim.

Thankfully didn't need to use our policy and our trip went on as planned. But HTH was great with the question I had about coverage when I needed to call them prior to traveling.