Reviews, Sales, and Service Ratings for
HTH Travel Insurance

My trip was cancelled due to COVID in some countries the cruise was supposed to go through. I filed a claim for the cost of air transportation, as all other expenses were refunded.
That was denied even though I had purchased a policy with COVID coverage. I appealed three weeks ago, but have heard nothing more. The initial claim examiner said COVID coverage did not cover COVID at the destination.
I find the decision hard to understand. The trip was cancelled due to COVID. The cruise could not go. That was covered by the policy.
At the current time I would not recommend this policy or company. I have forwarded the emails concerning this to AHI, who handles Smithsonian cruises and to a travel writer for the local Anchorage newspaper.

I called the phone number provided to me and was transferred four times then hung up on. I called back and was give a phone number to call that is out of service. I’m not happy with the customer service at all…

everything was dealt with through web site, did not inter act with anyone.

This is really premature and making me nervous about my claim which is still being processed. I fell, broke my hand and had surgery so sadly had to cancel my trip. How can I possibly rate you when I’m waiting to see if I get my refund? Maybe you’ll get 5 stars if I receive my refund but I’m being asked to rate you now?!

You also want me to rate the policy “ during” my trip but I didn’t take me trip. Major disconnect.

No answer at customer service. Very good help at 24-hr number

Submitted claim almost 1 month ago, I have still not heard back regarding reimbursement or have received reimbursement.

We were not able to take the trip due to restrictions in Canada.
We’re talked to Zachary on 2/26/21 and we have the insurance now for the trip which will be taken Aug 21, 2022 - Sept 3, 2022.

For ratings and/or a claim, cannot rate yet as no trip taken.

Good customer service., provided comparable rates with greater insurance coverage that made this company standout in terms of travel insurance value.

I just submitted my claim two days ago and it seems a little ridiculous that their automated response says to allow 15 business days for a response. We will see how long it takes to complete this claim which will impact my ultimate review of my experience with HTH.

There was a problem when I purchased the policy with dates. It was difficult to determine with a red-eye flight and what to consider the leave date. Customer service was very helpful