Reviews, Sales, and Service Ratings for
HTH Travel Insurance

I needed to change my departure date as my father was very ill. I contacted HTH to try and change my policy dates. Spoke to a customer service agent and she said she would pass my information on to their insurance assessors.
She said I should be able to extend my dates for no extra charge. I received an automated email after that, but my attempts to get anymore help from them were to no avail.
So, I left for my trip on the 25th of July and had to hope and pray I didn't get sick till my insurance start date. Fortunately I was okay.
To sum up, I will never buy another policy from HTH when I travel.

After carefully reviewing the timeline from when you contacted customer service via telephone and email, I confirmed we responded back to you within the 3rd day with a confirmation email that your travel dates were changed. We were not able to locate any communication made after this confirmation email was sent to your email address.

If you sent us an email from a different email address after the confirmation was sent, please confirm the email address you used so we can review this issue further. Thank you.

If you have more questions or concerns, please contact tripprotection@hthworldwide.com or 888-243-2358.

Very polite and helpful.
Promptly sent information to me concerning nearest dentist.

My experience with HTH was very pleasant and stress free. The representative answered all of my questions, was courteous and patient. I will use this company again when purchasing travel insurance.

Very easy to purchase insurance, and the price was very affordable.

My interaction with HTH customer service was very pleasant. The agent was very professional & thorough in answering all my questions, thus helping to insure that I purchased the appropriate product to meet my specific needs.
I would recommend this product to others.

My experience with HTH was very disappointing. Our flight was cancelled and therefore rescheduled 24 hours later and we had a lot of problems and had to incur a lot of expenses and we had expected to be able to speak to somebody from HTH and try to get somebody on the phone but it turns out that that was not possible since it was the weekend. Their 24-hour service was pretty much useless so we had to wait until we returned from our trip to even speak to somebody. I left them a message and they called me back and the number that I called was not even HTH it was some other third-party organization. When I did call them I spoke to somebody from another organization who then forwarded me back to another person from HTH. Once I did speak to somebody they told me that I could not file anything and all of the expenses that we incurred including extra transportation fees and hotel would not be covered under the policy for trip interruption or trip delay. Very disappointing since we could not speak to anybody over the weekend and that nothing was covered. Square mouth was easy to work with but I will not be working with HTH anymore

Hello and thank you for your comments. Please note that the reasons for Trip Cancellation and Trip Interruption are posted on the website and also are defined in your state specific certificate of insurance. We are sorry if there was any confusion on what was covered and you purchased a plan that ultimately did not suit your needs. While our customer service department is not 24/7 our Medical Assistance professionals are available anytime to help with urgent medical situations. We note that you cancelled your plan during your 10 day free look period and we are happy you were able to receive a 100% refund.

Thank you for posting a review.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Have never had to make a claim. Am happy with the ease of obtaining coverage and the peace of mind knowing my trips are insured

several years in a row you folks provide good advice as to what coverages are appropriate and what company is best.
would not buy from any other company-I think you folks are great!

I thought the rates and terms were more reasonable than the other insurances I investigated.

Luckily, I didn't need to use my insurance. I did have to update contact info prior to my departure and that was a snap with a friendly customer service fellow - so thanks!