0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1293
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
67,577
Since 2005
MONTHLY SALES
1643
Average Monthly Sales Since 2005
REVIEWS
2,154
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,154 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Only thing that I dislike is how there has been no contact since I filed my claim and I know they received it
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
October 20, 2014
Eleanore from NY
Verified Squaremouth Customer
thank you as having the insurance helped give me peace of mind.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Elite
Review Received:
October 14, 2014
Mark from NY
Verified Squaremouth Customer
Through SquareMouth, I've booked three policies with iTravelInsured. On one, I had to make a claim (death of my father). I am a co-owner of a business and I always need a travel policy that provides coverage if I have to cancel due to work reasons. iTravelInsured seems to be the only(?) carrier that provides such coverage to those that own a business.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
October 8, 2014
Bob from United Kingdom
Verified Squaremouth Customer
called itravelnsured left a message did not get a call back. called squaremouth matter solved in 2 min.Thank you Squaremouth.
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
October 3, 2014
William from Costa Rica
Verified Squaremouth Customer
This is the third time I have purchased your product. I have not yet made a claim and hope not to in my future travels. The purchase experience was painless and I intend to use your service in the future. The reason I gave 4 star rating is that without making a claim I have no knowledge as to the service level in making a claim or during an emergency.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
September 11, 2014
Monther from Saudi Arabia
Verified Squaremouth Customer
This is my second year that I purchase a travel insurance through this company and I love it. This year, I didn't have any claim, but last year I had a claim and it was paid.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
September 9, 2014
Wyndy from GA
Verified Squaremouth Customer
It was priced well, the representative were easy to cmumicate with and friendly. I will recommend this policy to others and use it again.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Elite
Review Received:
August 23, 2014
Nikolai from Russian Federation
Verified Squaremouth Customer
I called customer service on the day when I purchased the insurance in order to make some minor changes. They said that I would get the corrected version of the contract in a few days, but I never did. It had been over a month!
Was this review helpful to you?
9 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
August 9, 2014
NYer from NY
Verified Squaremouth Customer
Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.
Response From:
IMG:
Shane Lanning
Response Received:
August 11, 2014
Thank you for allowing IMG to provide you with World Class International Medical Insurance. We look forward to serving you again in the future.
Was this review helpful to you?
21 out of 27 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Elite
Review Received:
July 23, 2014
John from Brazil
Verified Squaremouth Customer
I have heard nothing regarding my claim that was put in over a week ago not even acknowledgement that it is been addressed
I would have expected a faster feedback I am not satisfied as of now
Was this review helpful to you?
2 out of 2 people found this review helpful