0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1293
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,577
Since 2005
MONTHLY SALES
1643
Average Monthly Sales Since 2005
REVIEWS
2,154
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,154 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Acquiring the policy was easy. Did not really get to test the product because there was not a reason to try and make a claim. The proof of a good policy would be when it was tested under critical conditions. My trip went smoothly without need to actually call for assistance or benefits.
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2 out of 17 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
July 16, 2014
KH from NY
Verified Squaremouth Customer
Na
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0 out of 19 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
July 15, 2014
James from GA
Verified Squaremouth Customer
I liked the ease of using the site, affordable plan options, along with the ability to compare various plans side by side. Also, the obvious peace of mind knowing we are covered in the event of an unexpected cancellation for a variety of reasons.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
July 14, 2014
John from GA
Verified Squaremouth Customer
Good experience!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
July 6, 2014
Nancy from NY
Verified Squaremouth Customer
Insurance is always a double edged sword - but better to have it than not. I did get stung by a Scorpion and what crossed through my mind at the time, wow good thing I have insurance in case they have to fly me out of here to the hospital somewhere. I was fine,no need for medical assistance and the Scorpion, is dead!
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2 out of 21 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
July 3, 2014
regina from Ecuador
Verified Squaremouth Customer
I was unable to complete my trip to Mexico on 4 June 2014 due to being hospitalized in Cuenca, Ecuador, just days before I even left home. Thanks to kind assistance of Customer Service Dept. of www.itravelinsured.com, I was shown how to file a claim for trip cancellation.
I await the results of my claim.
regina potenza
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
July 1, 2014
Harry from Costa Rica
Verified Squaremouth Customer
Overall, I was very satisfied so far with our IMG insurance experience. Until the outcome of my claim, I can't give my final review. My only comment of note so far is that I contacted IMG when on my trip late on a Saturday to notify them of my medical issue and seeking pre-authorization for treatment and got the impression that the people who handle pre-authorizations are not available during the weekend. So all the person I spoke to was able to do was make note of my call. I sought pre-authorization later when I was in a position to do so. It would be helpful to be somewhat better informed about the notification/pre-authorization procedure when one is in the unfortunate position of having to contact IMG during the weekend.
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77 out of 91 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
June 13, 2014
Donni from CO
Verified Squaremouth Customer
Easy to purchase. Made me feel more safe on my trip as my father is terminally ill.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
June 12, 2014
Cynthia from CO
Verified Squaremouth Customer
I was glad not to have to use the insurance, but it did give me piece of mind.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Patriot International
Review Received:
May 23, 2014
Victoria from WA
Verified Squaremouth Customer
no claim
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0 out of 17 people found this review helpful