0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1293
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,577
Since 2005
MONTHLY SALES
1643
Average Monthly Sales Since 2005
REVIEWS
2,154
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,154 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Maria Guadalupe from Mexico
Verified Squaremouth Customer
No claim was submitted.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
April 22, 2014
Robert from CA
Verified Squaremouth Customer
N/A
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2 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
April 6, 2014
LMK from Gabon
Verified Squaremouth Customer
The process to purchase a policy is straightforward. I appreciated the one-page summary of the policy with contact information for our travel. Fortunately, we did not need to file a claim. We cannot comment on making a claim. We chose this company because it was one of the few available for US citizens living abroad.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
April 6, 2014
craig from NH
Verified Squaremouth Customer
Simple, price effective, good ensurance knowing that the coverage is there
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
March 31, 2014
Margaret from LA
Verified Squaremouth Customer
We did not have to make a claim.
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0 out of 17 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
March 26, 2014
alexander from AB
Verified Squaremouth Customer
Not happy that I was not eligible to receive compensation for missed Flite in Las Vegas. Apparently, I did not read the fine print, &/or receive that info, but the flite must be delayed more 6hours to qualify. I will not buy this kind of coverage ever again, unless the conditions are more reasonable, like 1 or 2 hour delay, etc. Besides, it was the Shuttle bus that was late, along W/WestJet Flite due to the snow. I guess I learned the 'hard way', & realize I needed a better policy that included any delay that is beyond my control, that results in a miss connection. I not happy that it cost me over $400, so why do I even have missed connection coverage.
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36 out of 42 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
March 26, 2014
pauline from QC
Verified Squaremouth Customer
Cannot tell you how good you will process my claim yet.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
March 19, 2014
Kim from IA
Verified Squaremouth Customer
Although we were fortunate enough to have a claim, having the policy was great peace of mind.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
March 19, 2014
No name at this time from CO
Verified Squaremouth Customer
I am in the process of submitting a claim. My trip to Myanmar was canceled due to illness just the day before I was to depart. I can provide more information after the claim is processed. I cannot comment on a rating for iTravel Insured until the claim is processed. I cannot submit this e form unless I tick the stars above, thus I have rated them all three though I cannot actually rate them/. This is a problem with this questionaire. I would not use these stars as a definitive rating!!!
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1 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
March 18, 2014
leonard from NC
Verified Squaremouth Customer
AS SUSPECTED THEY DID THEIR BEST TO DENY MY CLAIM. WISH I HAD NOT WASTED MY TIME. YOU SHOULD DROP THEM FROM YOUR LISTINGS AS THEY WILL NOT PAY.
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11 out of 15 people found this review helpful