Reviews, Sales, and Service Ratings for
IMG

I had no problem at all with reserving my claim and paying for it. I wanted to put forth a claim and wasn't able to due to the type of coverage I was provided. I was told tha tI was covered for that type of claim when emailing your squaremouth but when I contacted I travel insured was told I was not covered. So I was mislead and disappointed by the misinformation which seems to be happening a lot with all sorts of things like my airline (who told me my seat was reserved, when it wasn't- as told to me by travelocity and air canada vacations but not by air canada) so i'm frustrated by services that are to be 'accurate' when I make an inquiry only to find out from two sources that they are inaccurate one saying 'yes' the other stating no. When handing out information your staff should be as clear and consise as possible and ensure that every measure it taken to provide accurate information so as not to create more frustration.

We had an issue with our cruise returning late. We missed our scheduled flight and had to rebook a new one to get home. We are in the midst of putting in our claim. The woman I spoke with briefly from our insurance company was quite quick to inform me that she didn't believe we were covered. Very disheartening to be told that. We have been loyal customers to Squaremouth
for years and hopefully for many more. I will gladly give a new review after we hear back from our request but right now we are both quite bothered by this.

Policy gave us a sense of confidence while traveling in Cuba.

No claim made

I did not have to contact the provider after I purchased the policy

No claim

While the forms to fill in were lengthy, sometimes repetitive and not always clear, I received prompt email responses to my questions, and no further requests for information or documentation once I had sent the claim form in.

It took about 5 months from the time we first submitted the claim before we received payment. First they gave us a list of what was required. Six weeks later they sent a snail mail letter telling us different things that were required. 6 weeks later, same thing. Finally, after numerous phone calls, emails, and documents sent, we got the payment in December. Our trip was in July. Enough said.

Having insurance gave us confidence to make the trip during potentially bad weather.

have hever used it