Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I found this travel insurance through AMAC. The cost was fair, and the coverage on the policy was comprehensive. I had to make a couple of changes to the policy in the period between when I first purchased the insurance and my trip, and my experience with customer service was delightful. The customer rep was friendly and made the changes easily and without the tiniest bit of hassle. I will be using these folks again for future trips, as the peace of mind I got from having this travel insurance was well worth the very reasonable price.

Filing a claim was a confusing process. I just submitted the supporting documents. Will not able to make comments at this time.

Lots of paperwork involved and it took a little longer than I though it should have to get my claim approved and the money spent for the trip refunded.

I've purchased thru squaremouth several times now. each time I've received excellent service. thankfully I've never had to file a claim but i will certainly come back to squaremouth before my next trip.

I purchased my travel insurance policy in good faith expecting the same from John Hancock. On the last day of my trip a few hours before I had to leave for the airport I fell and broke three of my front teeth. When I got home I saw my dentist to have them repaired. I filed a claim with John Hancock and they denied my claim. I will not buy a policy from them again.

Insurance was great to have. One issue...on Squaremouth, we purchased insurance for total amount of trip for 3 of us. We received 3 separate policies with amount evenly divided. However, the cruise line's costs were not billed that way. I would have been underinsured by $1000 if I hadn't noticed. I called John Hancock who fixed it by charging me more, but my son's insurance cost would have been $10 less but they wouldn't refund it. There was no option on your website to put the correctly insured amount for each of us. Can that be added in the future?

They don’t answer the phone

Easy transaction. Excellent service when I called to revise coverage dates. No hassles!

Everything went well. We felt very comfortable traveling.

I did call to make sure the policy I was purchasing was the best for this trip. The agent confirmed that it covered what I needed very well.