Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I was unable to go on the trip due to my mom being ill she’s 88 years old and bedbound so I had to cancel the trip

I filed a claim almost a month ago due to a missed connection caused by a flight delay. The claims process was very confusing. John Hancock's claims agent kept sending me forms for a medical claim, not a travel delay. I finally received and filed the correct forms, but now can't find out the status of my claim. The claim status website says the claim is 'closed', but there no information about whether or how much I will receive. I am very unhappy with the difficult process for what is a very simple claim.

I filed a claim for a trip delay and received full reimbursement for my claim. The process was completed within two weeks. I give it 4 stars because I found the website to be clumsy and difficult to navigate. I ended up calling in my claim and mailing in my documentation. Otherwise, I was pleasantly surprised after reading reviews about various insurance companies. I think the trick is to have all your documentation. If something happens on you trip call the insurance company right away to see what documents you are going to need to file the claim. Much easier to get documentation while you are there then trying to deal with it when you get home. The people I spoke to on the phone at John Hancock were very professional, sympathetic and polite. Actually bought another policy from them for an upcoming trip.

Easy to purchase.
Contacted Customer service for Covid 19 coverage letter and agent was really helpful. I had my letter within 24 hrs.

I called them up due to the 24 hours delay and all my questions were answered promptly.

all the process of purchasing the travel insurance was easy and smooth, it gave us peace of mind during the whole trip to Peru.
We didn't need any medical assistance, but it was a good feeling that we had the travel insurance with John Hancock.

This is the first time I have purchased independent travel insurance. It was easy and will do it again.

However, upon return from my trip I contacted John Hancock due to delays, missed connections and expenses incurred due to issues beyond my control. Spoke to a very nice young man who promised to send me the paperwork to start a claim. Its now been 16 days and no sign of the paperwork. So far, on the John Hancock end, I'm not impressed.

I do not think the question about pre-departure is a fair one unless you add a question about post-departure experience. I didn't have any experience pre but did post. So giving a low score as sort of an average.

My first call ended up
In a very long wait and call back. While waiting I tried to file online and the system would not take some required info and did not allow me to save a draft, instead erased it. I called back three days later and was helped by Kevin in setting up claim number. Now I must wait up to 10 days until claim is visible to me online. I find this ridiculous

This is my first experience with John Hancock Insurance Agency, Inc.. Thus far I can only state that my experience has been satisfactory.