Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I called them to notify that our trip was cancelled. They provided me with a Ref # and sent details on how to apply for a claim.

Working on that currently so hoping all will go well without issue and they will stand behind the policy.

Cindy Hall

OAT required me to buy insurance for Antarctica trip, and I did so. It was rather expensive regardless of the company. Your price seemed to be in the middle. I was satisfied with your customer service.

Was nice but the police but muy claim is delayed. They do not offer much information on the claim process.

On December 1 I called John Hancock from Argentina to get assistance for my travelling companions, whose plane was delayed and then diverted and then cancelled. The agent who answered did not offer any assistance, and actually hung up on me, without calling me back.

I am still trying file the claim and need questions about some of this

I had several delays etc on my trip. I filed a claim Sept 24, 2022 with all documents complete. No answer from insurance. I contacted Square Mouth and they called and said they would resolve. Still no word from insurance, no one returns email. Claim still open! It is almost Christmas and still no word. Terrible!

We had a medical issue overseas which I reported 3 weeks ago on the phone. I never received the claim forms via email and called the claim number today. The process was a bit complicated and lengthy and we could not actually connect with the person responsible. I am awaiting forms at this time.

I had a ridiculous amount of challenges with the MedAssist program when out of the country. Their advice was inappropriate for my Covid treatment. If I had of followed their instructions I would not have the possibility of getting refunded for trip interruption.
Thank goodness I’m a retired RN who knows what the protocols should be and sought my own medical care.

Fine. I'm waiting for my claim to be completed.

Purchasing a policy was very easy. However after filing a claim almost a month ago i still have to hear from them about the status of my claim. I am still hopeful that my claim will be resolved as soon as possible.