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Rating 4 out of 5Policy:
SilverReview Received:
October 17, 2022Gerald from OR Verified Squaremouth CustomerWas this review helpful to you?John Hancock has been extremely slow getting back to me about my claim.
6 out of 6 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
October 17, 2022M.E. from VA Verified Squaremouth CustomerWas this review helpful to you?you say it’s 24 hour customer service, but the claims dept. is not. 24hrs.
It was easy to purchase the insurance to squaremouth though, but putting claim was confusing.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 15, 2022Kimberly from PA Verified Squaremouth CustomerWas this review helpful to you?I just started a claim as we did not travel due to covid. So far, the only person I have spoke to after holding for close to 25 minutes, was very kind and helpful.
0 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 15, 2022Biagina from OR Verified Squaremouth CustomerWas this review helpful to you?Excellent service.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
BronzeReview Received:
October 12, 2022Kirk from TX Verified Squaremouth CustomerWas this review helpful to you?Easy enough and your team was very helpful in adjusting departure dates. Thanks
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
October 12, 2022Carol from WA Verified Squaremouth CustomerWaiting claim form. Loss of hearing **** while in Lisbon Portugal.
Review Updated: 11/14/2022
After initiating contact re: loss of hearing ****, I connected with Costco where **** purchased. They have a loss guarantee as part of my initial purchase....somy hearing **** have been replaced...and I have closed my claim. Thank you for responding quickly and effficently.
Was this review helpful to you?
0 out of 0 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
October 12, 2022Cj from CA Verified Squaremouth CustomerWas this review helpful to you?Personally I feel like it's been a Ponzi scheme it's very easy to purchase. When you need something though when you're out of the country when your cell service is not working as well as you are accustomed to back at home. When you are transferred three or four times it leaves a feeling of fear. When your policy number begins the 50 or 54 and you notice the five zeros get their phone calls in through immediately the five fours are put through 10 more hoops. It leaves you angry when you're promised an email and then they tell you you certain monitor your spam you get a response within 10 days 15 18 19 days go by you're left with a sense of Doom. Don't know what to say
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 9, 2022Deborah from GA Verified Squaremouth CustomerWas this review helpful to you?They provided answers to questions I had, which helped in selecting their travel insurance.
1 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
October 8, 2022Antonio from NV Verified Squaremouth CustomerMy flight was canceled due to hurricane Ian. I filled my claim and spoke to the agent and was advised that filing claims would be delayed due to overwhelming claims or they are so busy. It’s been a week now and they still haven’t call me back for the update of my claims.
Review Updated: 11/23/2022
Delaying tactic, it took almost 2 months to get my payment.
Was this review helpful to you?
My flight was canceled due to hurricane Ian and the insurance adjuster was playing game with me. He wanted me to produce a letter from frontier airlines stating the reason of flight cancellation even though I already submitted an email from the airlines that my flight was canceled and the airlines already refused to provide a letter stating the flight cancellation was due to hurricane. The airlines told me it’s against their policy.
Then the insurance company wanted me to file a report to the transportation department. Why would I file a complaint to the transportation department if the flight was canceled due to hurricane.
Don’t waste your time buying travel insurance with this company. NOT RECOMMENDED!
12 out of 12 people found this review helpful -
Rating 3 out of 5Policy:
BronzeReview Received:
October 8, 2022Rebecca from WA Verified Squaremouth CustomerWas this review helpful to you?I await some news or notice from John Hancock. Until I hear something from Hancock I cannot rate the overall travel insurance experience.
2 out of 4 people found this review helpful
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Additional Information